Gina Sorge Email & Phone Number

Greater Boston Area

Make and confirm reservationsProcess guest check-in; confirm reservations, assign room and activate room keyAnswer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquetteAssign room to guest request and preference whenever possibleProvide all guests with overview of hotel and amenitiesProcess all payment types e.g..

Portsmouth, New Hampshire

• Contributed to financial and customer service goals by effectively training all new hires on Personal Lines Insurance applications and testing processes
• Developed test plans, test cases and approved new system behaviors to ensure alignment with business objectives
• Created and maintained automated tests within HP ALM and Atlas which supported efficient defect resolution
• Reduced expenses by eliminating inefficient automated tests
• Contributed to process improvement initiatives by incorporating new exploratory testing methods
• Provided assignments to team members each monthly release and assisted team members with managing 2000 automated tests and 1500 manual tests by providing subject matter expertise for automation, insurance applications.

Dover, New Hampshire

• Responsible for executing approximately 700 automated and manual regression tests monthly ensuring new defects were not introduced into production
• Collaborated with developers and automation support team to ensure environment and automation issues were identified and resolved in a timely manner
• Acted as a Mentor for new Analysts
• Created a checklist to assist team members in debugging test failures

Portsmouth, New Hampshire

• Member of project team testing various projects and applications to ensure project completeness and production readiness
• QA tester on Customer Name and Address project and Customer Contract Channel Management included requirements analysis, test planning and defect resolution

Dover, New Hampshire

• As initial member of newly formed QA team, assisted manager with training all new members to get the team up and running on new applications, new countrywide state specifics and testing processes
• Acquired responsibilities of another office, travelled to GA office to learn their tasks, procedures and state specifics and conveyed the knowledge to the team

Portsmouth, New Hampshire

• Supported IT by Testing Legacy applications for the production department for 3 regions: New England, Midwest and New York
• Responsible for testing rating changes, functional enhancements and front-end system enhancements
• Trained production members on testing procedures to enhance departmental skills and knowledge

Portsmouth, New Hampshire

Portsmouth, New Hampshire