• Leverage market knowledge and leadership ability to help drive profit increases.• Help organize creative assets, including brand images for digital use and preparing videos for social media distribution.• Manage digital marketing strategies to meet restaurant goals and objectives. Increased app memberships by 50% in year one.• Generate reports on current trends and viral potential.• De-escalate problematic customer concerns, maintaining calm, friendly demeanor.• Document conversations with customers to track requests, problems and solutions.

• Handled scheduling and managed timely and effective allocation of resources and calendars.• Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.• Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.• Improved office organization by developing filing system and customer database protocols.• Coordinated office activities and operations to secure efficiency and compliance with company policies.• Managed office inventory and placed new supply orders.• Developed and administered department budgets.• Managed office budget to handle all needs, including inventory, postage and vendor services.• Wrote professional business correspondence to maintain strong line of communications.• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.• Planned for major business changes, including system conversions and office moves.• Directed and oversaw daily activities of office personnel.• Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.

• Set up meeting and event logistics for senior management, including executives and board of directors.• Conducted required research, documentation and reports for executive team, board members and stakeholders.• Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.• Revised and maintained master calendar for client appointments.• Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.• Opened, read and wrote answers to routine letters and correspondence for executives.• Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.• Oversaw executive schedules for team of company leaders.• Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.• Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.