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Independent strategy consultant serving technology, healthcare, government, and NGO clients. Expertise in product strategy and innovation, clinical informatics, data integration, interoperability, software implementation, and SaaS delivery.

Built and led an 18-person Customer Success organization responsible for product implementation, renewals, upsell, and technical support.

Director of Client Support for Opower products, responsible for strategy and management of support services within the Client Success organization. Opower was founded in 2007 and named among the 20 fastest growing tech companies in North America prior to acquisition by Oracle in June 2016. Opower's technology combines data management, analytics, and behavioral science with a customer engagement platform to meet the changing needs of large utility clients and their customers.

Led strategy and execution of a direct sales pilot and market test for the Square Register product (short-term contract)

• Launched the merchant services and account management team (4 direct reports)• Designed merchant retention program leading to 45% improvement in just 3 months• Reduced delinquent merchant accounts by 86%• Reduced ticket resolution time from 24 hours to 4 hours• Increased customer satisfaction rating from 76% to 97%

• Owned P&L for Clickable's strategic partnership with Time Warner Cable• General manager responsible for internal operations of reseller agreement• Significantly improved operational efficiency through streamlining of internal workflow processes

• Launched and directly managed a team of SEM strategists in India (7 direct reports)• Designed processes for operational efficiency and collaboration between the U.S. and India offices• Worked with Engineering Team to develop internal account management tool

• Project managed the technical development of a custom third party ad serving solution• Redesigned site sections to accommodate for an additional $50M in ad revenue • Designed new sales and operations workflow to reduce errors in ad content and production

Google India, Pvt. Ltd. (Hyderabad, India)• Designed new system, tools, and strategy for a 24-hour account services operation• Increased output by 150% and improved quality satisfaction ratings to 95% (from 40%)• Received prestigious recognition award for exceptional resultsGoogle, Inc. (Ann Arbor, MI)• Founding team member of Google’s Ann Arbor office and Inside Sales Team for AdWords• Built, analyzed, and optimized Google AdWords accounts for new advertisers• Managed over $2M in new revenue annually