• Assisted chefs and students with in-person cooking classes (food prep, sanitation).• Learned global cuisines and techniques.

Prepare meals and provide nutritional counseling for individual clients seeking to boost health or improve chronic conditions (e.g. cancer, autoimmune disease, and gastrointestinal disorders). Meals are made with the highest quality local, organic ingredients and are custom tailored to specific medical needs as well as preference and taste.

Managing a small team of agents in a fast-paced same-day order environment, providing coaching and support. Text and email customer support regarding lunch orders. Closely monitoring operations and quickly providing customers with order status updates. Managing customer reviews of meals and sharing feedback with restaurant business managers. Improving customer experience by channeling customer feedback/problems into product change.Managing and improving the team's internal customer support tools. Allergen management of restaurant dishes on Peach website.

Key member of the graze USA launch: assisted with adapting US snack products,
 website content, and brand communications for the US market.Understood customer needs and implemented graze’s high standards for customer care by resolving US and UK customer emails regarding products, nutrition, deliveries, payments, etc.Responsible for writing, editing, and managing email templates for US customer service agents.Generated internal communications regarding customer feedback, email performance, website changes, and new product launches.Collaborated with developers to quickly resolve e-commerce problem transactions, website !issues, and dispatch problems.

Assisted lead researcher on preventative lifestyle behaviors and type II diabetes studies.Wrote and edited journal articles and abstracts in preparation for publication.Utilized survey tools for data collection (e.g. food frequency questionnaires).