Provided training and technical assistance for up to 18 Ohio county boards on topics relating to competitive employment, community inclusion, and person-centered planning for people with developmental disabilities.• Developed, revised, and presented training on employment navigation implementation, compliance with state governance regulations, combining funds and services among various stakeholders, and correctly leveraging Medicaid waiver career services in service plans.• Coordinated and facilitated regional training series with subject matter experts on the topic of employment collaborative networks and dual-customer business engagement.

Managed successful statewide multi-million-dollar grant program designed to help teens and young adults with developmental disabilities prepare for and obtain competitive, integrated employment in up to 40 Ohio counties.• Led and supervised up to 10 OACB direct reports on program management team, and up to 25 county board indirect reports in the field.• Built relationships with and among program stakeholders (state agencies, county boards, and OACB), and co-facilitated statewide, regional, and team meetings with stakeholders.• Conducted proprietary positive culture trainings with individuals, teams, and large groups.• Redesigned program structure and implemented new protocols, procedures, and improvements; defined and documented roles and responsibilities for all program positions.• Prepared and monitored program operational budgets for county boards and OACB Bridges team, and assisted partners in securing federal match funding.• Negotiated, reviewed, and made recommendations on program contract language between state agencies, county boards, and OACB.• Developed program hiring protocol, reviewed resumes and transcripts, interviewed Transition Specialist candidates, and assisted county boards with program hiring decisions.• Created and delivered presentations to retain current and recruit potential new partners.• Developed tools to deliver program data to county boards, organize workload, and track regional team performance.

Provided prompt and thorough support and technical assistance to county board partners of a grant program.• Led team of four Support Specialists, and conducted new-hire and cross-team training on billing and authorization procedures.• Reviewed and submitted service authorizations to service providers on behalf of county boards, and monitored case service expenditures.• Analyzed and resolved service provider billing issues.• Monitored contractual policy and procedural compliance of program partners.• Improved and documented processes to streamline workflow.

Advanced the growth and reputation of the profession as an elected executive board member.• Managed website and membership operations.• Worked with agency developers to implement new WordPress-based OMA website design, content and information architecture.• Documented website maintenance processes and membership database procedures; detected database issues, and coordinated resolution with web support specialist from national office.• Planned and executed website launch communications to membership.• Managed information migration to new website, member database, and email system.

Consulting mediator for program designed to reduce chronic truancy in elementary and middle schools. • Conducted more than 100 truancy-prevention mediations.• Worked with advocates, parents, students, teachers, and school administrators.• Coached participants in conflict resolution and communication skills.