Gina Stephenson Email & Phone Number

Fort Lauderdale, Florida, United States

-Built and developed relationships with customers andemployees, managing 30+ employees-Worked directly with vendor accounts throughout thecountry, while cutting costs of ordering down by ~20%-Created training manual to streamline and makeconsistent the training of future and current employees

- Managed inventory of more than 10,000 kept units with over $500 million in purchase orders across 200+ vendors and 300+ brands.- Helped create actionable dashboards in Tableau to make day-to-day ordering more streamlined and understand potential obstacles- Increased in-stock numbers and relationships with suppliers by heavily involving my voice and ordering style into the purchasing element of the chain- Trained and mentored incoming Supply Chain team members - In sub30D timeframe, saved >$5 million in purchases by reorganizing major vendor ordering structure- Purchased ~30% volume in brands of food category

- Ran and analyzed daily reports to each Purchaser and Demand Planner individually, as well as to Director and VP of Supply Chain.- Analyzed reports directly corresponding to Private Label brands, reporting to Private Label and Supply Chain.- Worked as liason between demand planning and purchasing to understand issues between the two to help resolve said issues in a effective manner. - Trained and mentored all incoming Supply Chain purchasers on daily issues and reports.

- Cross-trained in every possible specialized team within customer service, specifically catering to that of the customer-facing supply chain teams- Oversaw 20-40 CSRs daily- Broke records in each specialized category within Customer Service to acheive growth expeditiously - Trainer in phone etiquette courses- Regularly met with C-level of Customer Service to ensure only the best for CS, sharing new ideas and means for improvement and growth- Coordinated structuralizing of Customer Service Supply Chain team to streamline all processes and aided in Fedex Deal of 2016