Gina Ylagan Email & Phone Number

Salt Lake City, UT, US

Salt Lake City, UT, US

Durham, NC, US

Durham, NC, US

Typically requested by “C” level management staff to analyze and manage difficult customers, projects or products that are in jeopardy of meeting customer expectations. Develop and execute strategic plans working with Sales, Product Management, Engineering and strategic OEM Partners. Majority of the projects I managed the communications and relationship.

Durham, NC, US

Responsible for managing the implementation of all new business into the Business Continuity and Production Services division. Work with IT, production, and client services to ensure a smooth transition. Develop marketing for division and assist with sales activities (i.e., RFI, RFP, and proposals).

Wheeling, IL, US

Takes full ownership of customer operational assessment projects associated with selected business opportunities. Analyze people, methods, material, and equipment, resulting in documentation of operational performance, identification of process improvement opportunities, elimination of waste, improvement in operational efficiencies, and clarification of.

Wheeling, IL, US

Establishes new standards of excellence for the Service organization; develop and implement awards and site certification programs, and measure and analyze customer satisfaction levels. Develops and maintains the customer relationship with the company’s most important clients and ensures consistently high levels of customer satisfaction among this customer.

Wheeling, IL, US

Managed a half dozen strategic accounts with service revenues of more than $250,000. Worked with service management to ensure operating cost targets were met. Responsible for all contract negotiations and project management of equipment trials and new installs for both software and hardware.

Wheeling, IL, US

Manage all aspects relating to all sales and service responsibilities for a very large complex strategic account, communicate long and short term strategies and objectives, establishing accountability and priorities, and reporting customer account status to company executives and management. Develop detailed disaster recovery and work stoppage contingency.

Responsible for supporting the Northeast territory’s sales and service staff by identifying new prospects and interacting with existing customers to increase market share. Identify and build strategic relationships with customers and technology partners. Assist Strategic Account Managers, Senior Account Managers, and Account Managers with Sales activities.

Responsible for conducting process analyses for national accounts located in the Northeast territory. Worked with sales and service to ensure that the company’s overall strategy for the customer is fulfilled and worked with engineering and software to identify product solutions based on the customer’s applications

Managing a territory supporting a wide-range of customer training needs in the use of customized high volume integrated systems. Tailored and developed Operator Certification courses, materials and proposals. Ensure the accuracy and completeness of products and services delivered as per contractual agreements. Conduct product testing, as needed, of new.