Gina Zaccari Email & Phone Number

Houston, Texas, United States

Houston, Texas

• Communicate effectively with the Account Executives on customers’ issues/concerns
• Assist internal and external customers with order inquiries and modifications
• Responsible for making outbound calls to help ensure all orders are in a timely manner
• Assist Account Executives with tracking and shipping of special orders daily
• Manage same day requests on a weekly basis.
• Submit special handling/route day change form to transportation

Houston, Texas

• Resolved customer care and technical issues via phone with a positive and upbeat attitude
• Mastered in resolving complex issues regarding technical issues on Comcast products and equipment
• Perform advanced-level network diagnostics to identify and resolve network configuration issues with phone, internet, and cable.
• Collaborate with other business partners and internal departments to resolve complex customer issues.
• Display verbal and written communications skills to work with all levels and types of customers.

• Responsible for responding quickly to Oil and Gas customers concerns via email and phone
• Manage issues with technical problems, password resets, granting privileges to wells, and troubleshooting live drilling data both via email and phone

Austin, Texas Area

• Responsible for personnel file creation and maintenance for both electronic and hard copy files
• Managed new hire paperwork collection and verification, data entry into the HR system and filing hard copy documents for both internal and remote Apple employees

Austin, Texas Area

• Co-led launching in-house Customer Call Center with 25 new employees in a 90 day time-frame
• Interviewed and hired personnel to staff nine customer service positions
• Directed a 2 week training classroom for 25 new customer care agents

Round Rock, Texas

• Aligned with a team to launch large retail establishment for Dell in the US
• Team subject matter expert responsible for mentoring and training co-workers
• Supervised retail escalations to resolve both external and internal customer service issues for major US retailers such as QVC, Wal-Mart and Best Buy

Round Rock, Texas

• Nominated by management to deliver a six week classroom training course in Panama to over 100 employees.
• Using Six Sigma methodology, developed and delivered a training module to cross-functional groups which reduced the number of unresolved issues and resulted in a $11K savings

• Accurately tracked daily average of 40 customer issue types to establish root cause of issues in customer care queue and increase first time resolution
• Selected by senior management to lead special executive management projects related to critical customer satisfaction issues

• Skilled in resolving complex customer billing issues, returns and responding quickly to customer concerns via e-mail and the public forum for Consumer, Small Business and Major Accounts departments

• Responsible for fast-paced, zero defect assembly of servers
• Experience gained in manufacturing process provided valuable technical knowledge to leverage throughout my career

Certificate, Project Managment

Associate Of Arts, General Studies

Education record