Ginean Jackson Email & Phone Number

Trained 1-30 employees on CISCO VOIP phone systems. Network administration and remote support; including first time set up, install, design, and maintenance. Technical consultation, Computer repair (break/fix), laser printers, wireless networks, cabling, POS systems and peripherals. Independent contract service/warranty work for HP, Acer, Dell, ATT, Geeks on Call, and others. Web design and development utilizing HTML, DHTML, XML, CSS, JavaScript, programming, and database implementation per… Show more Trained 1-30 employees on CISCO VOIP phone systems. Network administration and remote support; including first time set up, install, design, and maintenance. Technical consultation, Computer repair (break/fix), laser printers, wireless networks, cabling, POS systems and peripherals. Independent contract service/warranty work for HP, Acer, Dell, ATT, Geeks on Call, and others. Web design and development utilizing HTML, DHTML, XML, CSS, JavaScript, programming, and database implementation per client needs, help desk, training. Installation voice and data cabling, installation/repair of digital signage (TV), computer conversions, data migration, switches, routers, and peripherals. Management of project teams as needed. Point Of Sale (POS) configuration, installs, and uninstall. Kiosk repair/install. Connect to the network and test/verify Internet Access. Configure email settings using Outlook. Install local or network printer. Verify/test software connectivity. Motherboard Replacement, Hard Drive Replacement, LCD Replacement, Provide remote support detailed troubleshooting, Hardware/Software configuration for desktops and laptops. Handle local area network administrative responsibilities in a Windows XP/7 workstation environment, and a Windows 2003/2008 server environment, Provide timely and quality PC hardware and software support with a high degree of customer satisfaction, Respond rapidly to assigned tickets and provide input on troubleshooting and resolution, Document accurate information with attention to details on the ticketing system troubleshoot and diagnose windows issues PC Technician/LAN Administrator or equivalent experience, strong background with PC systems running Windows XP/Vista/7. Show less

Oakbrook Terrace, Il

Provide quailty manicure pedicures and nail enhancements services such as acrylic and gels nail extensions. Parafin treatments, marketing, brand development, business plan & sales strategy development.

Responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) at a 2.5 Million dollar restaurant. Develop and train crew employees. Execute a plan based on employees’ commitment. Coach, counsel and educate crew and other managers. Recruit, train, and retained crew members. Create a development/training plan for crew and shift managers. Complete performance appraisals. Maintain critical standards for product quality, service, speed… Show more Responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) at a 2.5 Million dollar restaurant. Develop and train crew employees. Execute a plan based on employees’ commitment. Coach, counsel and educate crew and other managers. Recruit, train, and retained crew members. Create a development/training plan for crew and shift managers. Complete performance appraisals. Maintain critical standards for product quality, service, speed & quality, cleanliness & sanitation. Execute plan of excellence based on customer’s feedback to enhance customer’s dining experience. Managing shifts and/or areas without supervision. Support marketing plans, national promotions to increase sales. Create effective schedules to handle all areas of business. Assist with implementation of new products and procedures. Ensure all safety, sanitation and security procedures are executed. Supply chain inventory management. Control Profit Loss line items on a daily, weekly, and monthly basis. Maintain and troubleshoot technical issues with Point of Sale (POS), Register, and other related computer issues. Show less

Online research and shopping, Scheduling / Coordinating with vendors and subcontractors, Facilitate purchasing and ordering. Grant writing, Track and maintain clients' appointments. Perform the duties of the interior design receptionist. Coordinated and facilitated travel arrangements and promotional events, Manage account receivables, and account payables, Set appointments, monitor faxes, phone calls, and voice mail. Process and create invoices for payments. Responsible for web site design… Show more Online research and shopping, Scheduling / Coordinating with vendors and subcontractors, Facilitate purchasing and ordering. Grant writing, Track and maintain clients' appointments. Perform the duties of the interior design receptionist. Coordinated and facilitated travel arrangements and promotional events, Manage account receivables, and account payables, Set appointments, monitor faxes, phone calls, and voice mail. Process and create invoices for payments. Responsible for web site design, maintenance, and shopping cart database. E-marketing, e-blasts. Show less

Provide administrative support to a Private Banking team and other CSA staff. Open both personal and business depository accounts, offer customer alternative delivery options for transacting banking business. Process consumer and commercial loan requests. Process transfers, loan advances, payments, Past due collection, exception monitoring. Resolution and daily overdraft maintenance. Primary telephone / face-to-face contact for clients, handle routine and complex requests on a daily… Show more Provide administrative support to a Private Banking team and other CSA staff. Open both personal and business depository accounts, offer customer alternative delivery options for transacting banking business. Process consumer and commercial loan requests. Process transfers, loan advances, payments, Past due collection, exception monitoring. Resolution and daily overdraft maintenance. Primary telephone / face-to-face contact for clients, handle routine and complex requests on a daily basis. Research unresolved issues. Create weekly reports. Manage special projects and in-house database of activities. Track referrals to other lines of business. Clerical duties, Interacting with internal and external departments. Show less

Assisted customers with bank product inquires, account inquires, and general maintenance. Provided technical support for Microsoft Money, Money Manager, Quicken, QuickBooks, and Bank One.com website. Answered complex software/website questions from inbound callers. Provided instructions and/or completed customers' requests received via email. Troubleshoot complex issues for internal and external customers. Maintained retail and commercial accounts access to the Bank One website. Completed… Show more Assisted customers with bank product inquires, account inquires, and general maintenance. Provided technical support for Microsoft Money, Money Manager, Quicken, QuickBooks, and Bank One.com website. Answered complex software/website questions from inbound callers. Provided instructions and/or completed customers' requests received via email. Troubleshoot complex issues for internal and external customers. Maintained retail and commercial accounts access to the Bank One website. Completed research investigations and resolved Bill Pay issues. Assisted customer with software set up and troubleshoot problems. Provided one-on-one training for new employees. SkillsMicrosoft Office Suite (Outlook, Access, Excel, Power Point, Word, One Note)Microsoft Project Adobe DreamweaverPhotoshopSharePointHyper VTerminal Services (VM Ware, Citrix)Active DirectoryeDirectoryAJAXASPCSSC+/ C++HTML/XHTMLJavaJavaScriptSQLXMLVisual BasicVisioFront PageMySQL.NETOracleCrystal ReportsLotus NotesLinux/UNIXWindows Vista/XP/7SAPCertificationsPursuing CCNAPursuing Microsoft Azure CertificationsPursuing HIT Trapollo HIPAA CertificateDCSE Foundation 2010 DesktopsDCSE 5130cn Printer CertificationDCSE Point of Sale Product CertificationDCSE Basic Wireless Technology – CertificationDCSE DMS (NON_DSP) Client Soft skills – CertificationDCSE On-Site TroubleshootingHP APS - HP Commercial Desktops, Workstations & NotebooksSecurity ClearanceMRA/VA Show less

Women'S Entrepreneurship

Full Stack Web Development, Computer Software Engineering

Certificate, Health Care Information Technology

Education record

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor Of Science - Bs, Business/Information System