Ginette Bennett Email & Phone Number

San Antonio, TX, US

New Braunfels, Texas

San Antonio, Texas

• Performed security incident response and operational maintenance of security tools and processes.
• Primary responsibility for vulnerability scanning using Nessus. Maintenance of network scanning capabilities includes creating/editing users, groups, policies, and scans.
• Drove process and procedure implementation and documentation. Created new policies and procedures to define how-to tasks within several network security tools such as Nessus, NTT (SIEM & SOC), MFT (MoveIt File.
• Daily incident response included reverse engineering SPAM and malware, Crowdstrike Falcon Host (HIPS) alert response, OS-intelligence threat research and prevention, and response to service requests via ServiceNow.

San Antonio, Texas

• Developed a patch management strategy of monthly security updates across all servers, resulting in the resolution of over 100,000 network vulnerabilities in a global enterprise. Also implemented an anti-virus solution.
• Operationalized antivirus monitoring through creation of standard operating procedure documents for the IT Operations team and IT Security.
• Administered software deployments through SCCM; including creation of software deployments and collections, and monitoring of installation status during deployments.
• Executed troubleshooting within server operating systems and hardware. Utilized several platforms for maintenance, such as VMWare vSphere, Nutanix Prism, and Dell Remote Access Controller.
• Created key performance indicators for the expression of monthly team metrics to measure progress and status of current projects and on-going operations, through PowerPoint pivot charts and Excel documentation.
• Created and utilized PowerShell scripts for automation of identified needed server inventories.

San Antonio, TX

• Responsible for maintaining superb customer service expectations by adequately and effectively identifying IT related issues for internal employees. Excelled in the expectation to resolve issues thoroughly and exceed.
• Performed troubleshooting within network operating systems and hardware: troubleshooting and password administration within internal applications; settings administration, recovery, and repair for external software.
• Administrated Windows user profile maintenance to include rebuilding profiles based on compatibility needs.
• Executed network administration within Active Directory and internally developed tools.
• Applied troubleshooting with a multitude of network connections and devices: desktops, laptops, thin clients, virtual machines, mobile phones, VPN accessibility, remote desktop, and port configuration.
• Worked with provided ticket system to document and organize incidents.

San Antonio, Texas Area

• Assisted institute staff in projects to run tasks more efficiently and provided technical assistance to the IT Administrator as needed.
• Completed administrative tasks for school administrators.
• Prepared faculty files for accreditation audits.
• Created student orientation PowerPoint presentations for the IT Administrator.

San Antonio, Texas Area

• Participated in a 12-week internship under the Database Administrators; assisting with basic Linux administration tasks such as patch application, utilizing ping to test network connectivity, and Oracle Database.
• Collaborated with other interns in the IT Infrastructure department to propose new IT solutions and analyze ROI of the introduced solutions.
• Presented financial and technical project evaluations for new solutions to higher level executives including CIO, CFO, and VP of IT Infrastructure.
• Configured WebLogic servers and created shell scripts to automate current manual processes.

San Antonio, Texas Area

• Trained employees throughout Region of Texas/Arizona/Illinois.
• Analyzed business reports to problem solve deficient businesses and design creative initiatives, improving business throughout the district. Gained acknowledgement for participation of the district’s achievement for.
• Developed store selling teams by providing product knowledge and customer service trainings, and improving customer satisfaction of service.

Austin, Texas Area

• Acted as a Senior-level executive within a store to run daily logistics and operations.
• Managed a team of approximately 40 individuals daily.
• Managed store operations including high-level decision making, weekly budgeting, and implementing plans to process merchandise from delivery to sales floor.
• Creatively executed merchandise presentation through team training and personal expression, to drive business based on customer demands.

Austin, Texas Area

• Managed a team of 12 sales members under the direction of senior-level management and store management.
• Trained team members selling techniques and communicated customer feedback.
• Based on customer demand analysis, elevated merchandise execution.