▪️ Responsible for all admission duties for the Hands On Training offered in various cities in Canada, United States and Australia. ▪️ Organize and create dates, class locations, Food and Beverage needs, booking of flights and Hotels for both Students and Educators. ▪️ Assist in creating Google Docs and Sheets to better communicate with all other departments within the company. Constantly looking for ways to be efficient for the overall betterment of the Live course… Show more ▪️ Responsible for all admission duties for the Hands On Training offered in various cities in Canada, United States and Australia. ▪️ Organize and create dates, class locations, Food and Beverage needs, booking of flights and Hotels for both Students and Educators. ▪️ Assist in creating Google Docs and Sheets to better communicate with all other departments within the company. Constantly looking for ways to be efficient for the overall betterment of the Live course logistics. ▪️ Research vendors(catering, decorators, musicians etc.) High negotiation skills to ensure staying within company budget.▪️ Manage event production(set up, tear down). Show less

-Responsible for the day- to-day oversight and management of front and back of house activity through close management of ground handling vendors. -Strong focus on operational and safety objectives, in addition to ensuring an extremely high standard of customer and internal services is delivered and targets are achieved. -Achieve ground handling performance targets set by Airport Services such as flight punctuality, check-in standards and baggage delivery times. -Performed daily… Show more -Responsible for the day- to-day oversight and management of front and back of house activity through close management of ground handling vendors. -Strong focus on operational and safety objectives, in addition to ensuring an extremely high standard of customer and internal services is delivered and targets are achieved. -Achieve ground handling performance targets set by Airport Services such as flight punctuality, check-in standards and baggage delivery times. -Performed daily audits. -Contribution to the continual enhancement of front of house and ramp performance against agreed operational, health and safety, and customer service goals, objectives and KPIs including short-term and long-term business planning. Show less

-Facilitator/Instructor for Hospitality Management Program through Course line®.-Students receive upon completion Academy of Learning Hospitality Management Diploma, American Hotel & Lodging Association. (Hospitality & Operations Certificate)-Excellent communication skills-Active listener-Rapport builder-Develop techniques to help plan, manage and guide the class to meet their objective.-Responsible for ordering instructional material-Enrich courses with study… Show more -Facilitator/Instructor for Hospitality Management Program through Course line®.-Students receive upon completion Academy of Learning Hospitality Management Diploma, American Hotel & Lodging Association. (Hospitality & Operations Certificate)-Excellent communication skills-Active listener-Rapport builder-Develop techniques to help plan, manage and guide the class to meet their objective.-Responsible for ordering instructional material-Enrich courses with study guidelines and visual aids-Research and recommend learning equipment-Hands on Experience. with learning management software (IMS) and (ACME) Show less

-Ensured customer satisfaction through promoting excellent service.-Performed daily calculations of cash out procedures, preparation of float and balance of takings.-Generated weekly, monthly and annual reports.-Trained new employees and provided ongoing training for all front of house staff. -Responsible for ordering and managing of Front of House (FOH)inventory.-Assist restaurant managers in increasing revenue and profitability through a variety of different features and… Show more -Ensured customer satisfaction through promoting excellent service.-Performed daily calculations of cash out procedures, preparation of float and balance of takings.-Generated weekly, monthly and annual reports.-Trained new employees and provided ongoing training for all front of house staff. -Responsible for ordering and managing of Front of House (FOH)inventory.-Assist restaurant managers in increasing revenue and profitability through a variety of different features and promotions. -Supervision of staff and trainees in both set up and packing down of the restaurant.-Performed quarterly performance reviews. -Knowledge of MICROS Point of Sale (POS) assisting with maintenance of data in accordance with any menu changes, specials, and beverage updates.-Responded proactively to internal and external communications. Show less

-Catered parties; liaised with and managed production staff including photographers, DJs, florists, and event planners in order to ensure the successful execution of events.-Managed front of house operations (reservations, guest’s requests, table assignments)-Provided leadership and support to staff by diffusing tense situations -Managed up to 12 or more wait and support staff throughout daily operations or events.-Managed accounts, cash handling, bank authorization for cash and… Show more -Catered parties; liaised with and managed production staff including photographers, DJs, florists, and event planners in order to ensure the successful execution of events.-Managed front of house operations (reservations, guest’s requests, table assignments)-Provided leadership and support to staff by diffusing tense situations -Managed up to 12 or more wait and support staff throughout daily operations or events.-Managed accounts, cash handling, bank authorization for cash and check deposits, entrusted with safe combinations and key access.-Increased bookings through representation at events, building awareness of the facility in the community and conducting property tours with prospective clients.-Wrote and reviewed contracts, function sheets and menus-Managed deposits, payments and account balances as they related to private and corporate events. -Proficient in ALOHA (POS) -Utilized tools given to double profits on busiest days with table maximization. Show less

-Provided a stress free and safe experience by anticipating guests needs and providing genuine, customized service for every guest. -Facilitated the guests in process by either assisting them using WestJet self-serve options or full guest assistance.-Handled various forms of payment including cash, debit and credit cards.-Ensured WestJet promises, and procedures were followed in line with rules and regulations of governing bodies. (Transport Canada)-Organized the safe arrival… Show more -Provided a stress free and safe experience by anticipating guests needs and providing genuine, customized service for every guest. -Facilitated the guests in process by either assisting them using WestJet self-serve options or full guest assistance.-Handled various forms of payment including cash, debit and credit cards.-Ensured WestJet promises, and procedures were followed in line with rules and regulations of governing bodies. (Transport Canada)-Organized the safe arrival and departure of our guests through gate operations.-Announced flight arrivals, departures and boarding information via the public-address system.-Handled concerns with empathy and solved guest challenges with empowerment.-Groomed the aircraft including cleaning of seats, seat pockets and floor.-Demonstrated professional and welcoming demeanor with all guests and colleagues.-Demonstrate a positive attitude and commitment to team work in a friendly, caring atmosphere. Show less