Ginette Grider Email & Phone Number

Joplin, Mo, Us

Springfield, Missouri, United States

Joplin, Missouri, United States

United States

Joplin, Missouri Area

When I came into Turbo Supply, I was the Assembly Department Assistant. I was only in that position for 8 months before I was promoted to the Shipping Department Lead. As a company, we struggled to find an individual to manage that position with attention to detail and quality. Even though at that point I had not had any experience in warehouse or shipping functions; they believed through my previous work, that I could master and accomplish all needed tasks with a high level of accuracy. I was in that position for a year before promoted again to take over the Assembly Department as the Production Manager. In that position, I have managed to lower our attrition to less than 10% over the last two years from what it was previously at over 50%. I also was able to increase production through process upgrades and better motivation tactics by 32% overall. I have since then been tasked to completely redesign the entire production process and turn it into an actual assembly line vs a repair shop. I also redesigned all production documentation, processes and tracking to make it more efficient and less time consuming while maintaining quality and tracking of all necessary aspects for the company.

Joplin, Missouri

At the end of 2019, as I started evaluating my previous progress within the company as well as the needs of organization still had, I developed proposal and the goals I wanted to achieve in the upcoming year. The company, as a whole, was still struggling with employee retention, engagement and satisfaction. I spoke with numerous employees at all levels of our operation. In doing so, I was able to gather data to help us improve. Employees had a general concensus on why they felt dissatisfied with us. They did not feel like they were heard. New employees did not feel adequately trained and supported. Tenured employees did not feel valued for their level of dedication and experience. Tenured employees also felt "stuck", that they would never be able to move up or grow within the company due to the fact that no one else knew how to do the job position they held and the lack of internal development programs. So, my proposal includes adding a Manager of Training, Development and Employee Engagement position. I presented this to my boss, who presented it to the HR manager and they also immediately saw the value of adding this to our team. They then came to me and challenged me to take on the challenge.

Joplin, Missouri Area

I had not had any real experience with any of this, so I read every article and book I could find and taught myself based on my vision and goal. I first took the entire training process and blew it up. It previously was "checklist" training and it was a blanketed 2 week training time, regardless of the position (which, there is a VAST difference in the training necessary to pack a box vs rebuild a turbo....). I knew this didn't work. I first created SOP's for every position in the plant that included different media forms depending on positions and tested them with experienced employees to assure they were ISO and LEAN compliant. Then I developed training time lines for each and tested success levels. I also created new on-boarding training, started a cross training program and individualized training for each position. I also created Employee Engagement days to be held each month that were original, fun and yet surprisingly inexpensive; taking ideas from the plant floor to ensure employees felt heard and included in the process. It's been a long, yet more rewarding, challenge than anything I've ever been apart of. Testing what works and what doesn't, building a better culture and helping other people grow has pushed and encouraged growth in myself that I never imagined was possible.

Joplin, Missouri

Managing 80+ people daily to ensure maximum productivityCoordinating scheduling of product completion for on time deliveryMonitoring attendance, discipline, training and payroll dailyDesigning and tracking production numbers reports for all departments within productionConstantly working to improve lean manufacturing practices –Working closely with other departments to ensure a positive flowing system from start to finishMaking daily changes as needed to adjust line flow based on work load and available staffChecking and ensuring quality production of our productISO trained and trainer Designing any all new production documentation including training documentsPerform and analyze time studies to ensure standard cost and production costs are as efficient as possible Tracking inventory movements and adjusting stock keeping units as needed with lead times and expected usageFilling in for plant manager as neededRedesigning process of boxing product to ensure intact arrivalFinal quality check on correct product is being shipped to correct places with appropriate labeling and pack listsWorking with other management members, salespeople, assembly personnel, owners and customers to ensure all customer needs resolvedUtilizing many different shipping carriers to ship according to company and customer needs, such as UPS, FEDEX, Dayton Freight, YRC, Beaver Express, Westerman’s and moreTracking all company orders to ensure completion with builders, quality control and shipping departmentInvolved in several cost reduction projects to be more in accordance with Lean manufacturing processesTroubleshooting main computer programming software to assist with any issues with order posting, sales inputs and shipping productImplementation of new training and development programRedesign of all of production area during buy out of company to fit corporate expectations and flow more efficiently

Joplin, Missouri Area

Starting out of the gate with AT&T, I was assisting large and small business owners with sales, servicing of their accounts, recommendation of plans and features. I was also resolving billing an technical issues. I consistently exceeded all metrics needed for company success. I was then selected as a part of an elite team that handled seriously escalated issues via the incoming customer service number. I also, worked through social media complaints and Office of the President escalations. I was a part of the Stepping Up to Management team to support and find solutions for other representatives and filling in for management during times of vacation or PTO usage. Sales Customer service Escalated issues Creating training huddles Six Sigma certified

Joplin, Missouri Area

In my stay with Aegis communications, I worked on several different campaigns. I became well versed in sales, customer service and started to develop my training abilities. Sales Customer service Technical troubleshooting system issues Developing power point presentations Managing ACW and AHT Creating training material with client groups Instruction of new hires Monitoring new hire progress and performance

Business Administration And Management, General

Business Administration And Management, General

High School, General Studies

Activities and Societies: Marching Band, Concert Band, Jazz Band, Drama.