Ginger Bell Email & Phone Number

Salt Lake City, Ut, Us

Draper, Ut, Us

Draper, Ut, Us

Draper, Ut, Us

Draper, Ut, Us

San Mateo, Ca, Us

As a manager for Consumer Spending Account Implementation Team, supporting National Account, I manage a group of five to ten Implementation Consultants at any given time who are responsible for to deliver a unified Human Capital Management (HCM), client-centric implementation that meets or exceeds the client’s requirements and is on time, in budget, and with quality. Responsibilities include but are not limited to acting as the project sponsor for my team’s projects, including serving as an escalation point for the client for project delivery issues and ensuring the project team is delivering on the strategy laid out by the Engagement Leader to meet the client’s Critical Business Issues. My role oversees the successful transition of the client from Implementation to Service.• Manage teams revenue by using backlog and monthly finance reports to ensure department meets revenue goals• Foster associate engagement by building open dialogue and relationships with team members, including regularly scheduled and kept one-on-one meetings• Change leadership – Effectively communicates change and the impact to the team in a way that is meaningful for each individual.• Partner with associates on their individual development plans, including conducting development coaching discussions• Participate in the divesture project, including due diligence, of the ADP Spending Account and COBRA business to WageWorks.

As a manager for Consumer Spending Account Implementation Team, supporting National Account, I manage a group of five to ten Implementation Consultants at any given time who are responsible for to deliver a unified Human Capital Management (HCM), client-centric implementation that meets or exceeds the client’s requirements and is on time, in budget, and with quality. Responsibilities include but are not limited to acting as the project sponsor for my team’s projects, including serving as an escalation point for the client for project delivery issues and ensuring the project team is delivering on the strategy laid out by the Engagement Leader to meet the client’s Critical Business Issues. My role oversees the successful transition of the client from Implementation to Service.• Manage teams revenue by using backlog and monthly finance reports to ensure department meets revenue goals• Foster associate engagement by building open dialogue and relationships with team members, including regularly scheduled and kept one-on-one meetings• Change leadership – Effectively communicates change and the impact to the team in a way that is meaningful for each individual.• Partner with associates on their individual development plans, including conducting development coaching discussions

As a Project Lead in COBRA/FSA Implementation for National Account, I lead a group of five to ten Implementation Consultants at any given time who are responsible for implementing COBRA, Flexible Spending Account and Commuter Benefits. Responsibilities include but are not limited to providing direction for the team by completing performance assessments, providing constructive feedback and coaching, working alongside the sales force and operations to ensure smooth transitions for clients and identify areas of process improvement and training, ensuring clients start and bill on time by running weekly revenue reports and monthly status meetings, provide oversight for multiple projects and insight when needed, handling of high revenue escalated clients. • Manage teams revenue by using eStart, backlog and monthly finance reports to ensure department meets revenue goals• Responsible for keeping team informed via daily updates, monthly team meetings and one on one’s • Managed and drove H&W/COBRA integration project to completion

Implemented high revenue high profile clients for COBRA, FSA, Commuter and Direct Bill services. Analyzed clients requirements for benefits administration and match these requirements against the ADP system solution, documented client requirements and prepared functional specification documentations, managed projects by setting priorities, roles and responsibilities using implementation project plans, coordinated testing activities with other project team members, coordinated implementation efforts with clients third party vendors. • Ambassador for the COBRA Implementation team for training Hyderabad associates on process and procedures • Participated in several onsite client visits for COBRA and FSA training

Responsibilities included acting as the daily contact for clients that outsourced their COBRA benefits administration to ADP. Resolved escalated issues and answered product and process questions. Coordinated task assignments with project team as necessary to ensure completion of project plan, interfaced with Client Service Managers, Clients a Client vendors. • Held role as the Salt Lake City CASPro Subject Matter Expert for Salt Lake City• Participated on the COBRA web-development team for the COBRA Web Release (Benedirect). Received BeneAward in 2004.

Supervised the day to day activities of the COBRA Solution Center Team. Coordinated and trained new hires on COBRA and HIPPA laws, ensured quality by monitoring representative’s phone calls and provided coaching, maintained and updated online knowledge base tool, Robohelp, managed escalation process and handled calls to resolve difficult customer issues.