Ginger Blankevoort Email & Phone Number

Ormond Beach, Fl, Us

Ormond Beach, Florida, United States

Overseeing a Resort with 118 units with a budget of $3.2 million dollars which includes the following departments: Housekeeping, Maintenance, Guest Services, Common Area Maintenance, Activities, Food and Beverage. Able to successfully run a $2.6 million dollar construction project which involved replacing sliding glass doors, railings, and painting of the building all while the resort was running a 90% occupancy. Oversee a total of 30 associates and managing relationship with third party housekeeping vendor. Implemented new onboarding for future associates. Participated in LEAD program by mentoring Summer Intern and leading the path of what the hospitality industry entails. Successfully built an in-house housekeeping team to complete two rounds of deep cleans and assist our local resorts local within the Daytona area. Cross trained multiple staff members within different departments to assist with position gaps. Successfully passed all operational and compliance audits in 2021.

Miami, Florida

Overseeing a resort with 60 units with a budget of $2.7 million dollars with a total of 35 associates which included the following departments: Housekeeping, Maintenance, Guest Services, Valet, Activities and Administration. Increased audit scores into the passing range. Internal audit saw an increase of 34% resulting in an 88%, achieving an 88% in Quality Assurance and an 87% in Loss Prevention. Developed leaders and associates. Promoted a total of 4 associates within a year. Mentored one associate that was in the RELP program and 3 Assistant Resort Managers resulting in one Assistant Resort Manager being promoted to Resort Manager before their two years with the company. Increased employee engagement through the survey over 10% resulting in a 90% satisfaction with resort staff. Successful prepared and presented budget to the board and staying within metrics that were implied by the company. Managed to successfully implement all COVID protocols to ensure the resort met company standards and regulations set by the town. Managed to save $200k in operating expenses during pandemic. Oversaw reserve projects that were completed in a timely manner. Participated in roll out of standard checkbook for the company. Obtained Six Sigma Green Belt certification to understand process improvement. Won award in H3 Honors Award ceremony for most improved Tier 2 Resort in 2019.

Ormond Beach, Florida

Overseeing the resort operation of a 120-units to ensure the resort is compliant with all Standard Operating procedures. Responsible for controlling resort operating expenses. Conducting financial explanations for variances every month and participating on monthly financial calls. Engaging in LEAD program by mentoring two summer interns. Successfully assisted with evacuation of all guests of the resort during Hurricane Irma and restoration after the hurricane. Implemented new menu for Parrot’s Lounge and all food safety practices. Conducted all purchasing and inventory for the lounge which resulted in increasing sales for the lounge. Prepared all service agreements between resort and vendor to create partnerships and ensure pricing was within budget. Creating and presenting board packets. Actively participated in the roll out of Hotsos application and train team to utilize system. Scored a 94.52% in Loss Prevention and 87.26% in Quality Assurance Audit

Las Vegas, Nevada

Assistant Housekeeping ManagerWorldmark Tropicana. 5275 West Tropicana Ave. Las Vegas, NV 89103November 2016 – Present• Manage a department of 45 associates that include: housekeepers, inspectors, laundry attendants, Houseman, rooms control, and supervisor• Conduct daily room inspections to ensure that all quality assurance standards are met by every associate• Purchasing inventory for the department which includes: unit supplies, cleaning supplies, replacements, and linen.• Ability to balance checkbook to ensure monthly budget is met and all necessary supplies are available.• Conduct monthly inventory for the following: cleaning supplies, unit supplies, replacements , linen, discarded linen, and Wyndham inventory.• Understanding the fundamentals of both WorldMark and Wyndham units and the inventory that comes along with both membership types.• Understanding of piece rate and holding associated accountable to ensure both the associate and company are meeting targets.• Approving bi-weekly payroll and ensuring all staff hours are inputted, piece rate is inputted and tips are reflected• Working hand in hand with the maintenance department to ensure guest satisfaction is met on a daily basis for our Owners and Guests• Ensuring that deep cleans are being conducted twice a year and are being tracked to. Ensure standards are met.• Hiring and developing associates. Cross training when time is allotted.• Holding associates accountable to Wyndham standards• Join and leads the Quality Assurance team• Exceed customer service by developing positive relationships with guests, addressing guest accommodations and providing information about the resort.

22700 Centerpoint Dr. Moreno Valley, Ca 92553

• Manage a restaurant by understanding the fundamentals of food cost, labor cost, control budget, customer service, placing merchandise orders, daily and weekly inventory counts, cash handling, updating employee files by ensuring that all licenses/ identification cards were up to date, ensuring health cards were up to date, marketing, effective ways to increase and forecasting sales.• Training employees and management staff• Creating schedules• Recruiting staff for the restaurant• Received restaurant of the year in 2012• Received perfect Quality Assurance Inspection in fourth quarter for the year of 2014