Customer Service Manager
CurrentSupervise team of seven customer service representatives in dynamic, high pressure environment serving mostly high net worth individuals traveling on private jets. Ensure that staff is trained to deliver safe, efficient, discreet service to customers, and that staff, vendors conform to TSA regulations, company policies and procedures. Work closely with operations, maintenance, charter business divisions. Assess and evaluate employees. Coordinate with businesses, vendors to organize… Show more Supervise team of seven customer service representatives in dynamic, high pressure environment serving mostly high net worth individuals traveling on private jets. Ensure that staff is trained to deliver safe, efficient, discreet service to customers, and that staff, vendors conform to TSA regulations, company policies and procedures. Work closely with operations, maintenance, charter business divisions. Assess and evaluate employees. Coordinate with businesses, vendors to organize transportation, catering, lodging often with little advanced notice. Input accounts payable. Coordinate company-wide employee meetings, luncheons. Show less