Ginger Brucker Email & Phone Number

Philadelphia, Pennsylvania, Us

Managed $30M market. Responsible for P&L and all operations including customer growth and retention, while leading a team of over 600 educators and other service providers.• Improved territory’s financial stability and overall performance; increasing revenue, margin, and implementing new billing and aging practices, budget tools and reporting. Elevated team’s financial literacy, customer communication, marketing and overall transparency. Established and monitored clear and measurable KPIs.• Elevated current operational practices through more formal and collaborative process development and better leveraging CRM and other systems resulting in improved efficiencies and reducing duplication of effort. • Worked with lobbyists and other key customer advocates and organizations to increase funding and help synthesize complex funding requirements.

Red Bank, New Jersey, Us

Built and led a team of 150+ responsible for assisting in pre-sales activities and managing successful program implementations nationwide expanding to over 7,000 schools with 2.7M users annually. • Successful change agent; building and leading team through year-to-year cumulative revenue and user growth of 78%.• Increased team’s focus on data to better drive strategic actions. Established KPIs for managing account performance and for setting targeted priorities to achieve maximum outcomes. Implemented new CRM (Salesforce), customer success (Gainsight) and scheduling (Skedulo) systems.• Developed operations and internal training to support delivery of over 12,000 professional development workshops and consulting sessions annually representing $20M+ in sales.

Us

Participated in corporate strategic planning and was responsible for launching and directing revenue generating professional services.

Bloomington, Mn, Us

Responsible for defining professional services for product offerings sold across multiple education markets. Led simultaneous development and release of professional learning supporting four major product releases under aggressive deadlines.

Responsible for administering all aspects of the region's operations including new business development, contract renewal, regional area profitability, building and maintaining client and community relations, staff recruitment and management.

Vice-President, Product Development Managed activities of development and studio operations in the design and production of interactive media products.Director, Customer Training and Support Services Participated in overall corporate strategic planning with direct accountability for Lightspan’s national team of professional consultants.

Held multiple leadership roles in customer service and product development, with increasing responsibility and accountability, during tenure.

Certificate, Arts Administration

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