Ginger C. Coyle, Msod Email & Phone Number

Williamsburg, Virginia, United States

Led the Learning & Organization Development Center of Excellence. Responsible for developing and overseeing the execution of a comprehensive L&OD strategy, spanning Leadership Development, Talent Management, Culture Transformation, Employee Engagement, Change Leadership & Management, Learning & Career Development and Consultation Services.Prioritize and allocate department resources, effectively tracking and measuring the costs, results and impacts of all programs, projects, consultation engagements and team members.Manage the development and execution of the enterprise learning strategy ensuring talent needs identified through the strategic workforce planning process are prioritized and effectively groomed. Evolve and maintain enterprise training policies and practices.Oversee 2020 insourcing of training operations, including vendor sourcing, contracting and management as well as curriculum maintenance on LMS, training measurement and reporting formerly managed by GP Strategies. Grow and leverage strong relationships with external strategic training partners to negotiate favorable pricing and contract terms.Drive modernization of e-learning offerings to accelerate and facilitate timely, focused and impactful professional development for employee base.Advance the career development system: build new content, determine next gen enhancements to custom built my career choices tool and accelerate communication campaign.Grow portfolio of strategic leadership programs to ensure healthy pipelines for identified critical roles Build an effective change management practice that grows and strengthens change leadership capabilities and embeds OCM processes across the enterprise to better support large scale change initiatives and integrations of acquired companies.Hire, coach and develop team members, building a versatile, resilient, focused and cohesive team with complimentary strengths.

Serve as Team Lead for the Organization Development Center of Excellence. Responsible for meeting growing demand for OD support across the enterprise; delivering timely, high quality consultation services and leading the design and execution of enterprise projects.Consult extensively with Executive and Senior leaders to more effectively engage, communicate, align, support and build cohesive, accountable and outcome focused organizations and teams. Design and facilitate work sessions that foster ownership, commitment and accountability across a variety of areas such as strategic planning, succession planning, team effectiveness, organization structure, change initiatives, organization culture and employee engagement and retention.Strengthen and manage leadership development programing across the enterprise. Hire, on-board and coach new team members

Advance the development of a unified, aligned and competitive organization by educating, promoting and facilitating the application of enterprise systems, processes, resources and tools within GDAIS divisions and functions to optimize efficiencies and drive business effectiveness.Analyze, synthesize and leverage core human capital metrics in order to inform, consult and partner with business executives and leadership teams on critical issues such as strategic goal alignment, employee engagement and commitment, attrition, change management, performance and talent management. Consult with business executive and leaders, partnering with them to evaluate their situations and to design, develop and execute plans of action that enable them to achieve their business goalsFacilitate integrated project teams, fostering cross organizational collaboration, to resolve identified issues Conduct special studies to assess effectiveness, cause & effect, scope, and/or trends (span of control, top reasons for leaving, training, etc)

Provide employee relations support for approximately 1,500 employees across 4 major lines of business including the Virginia/DC Retail Branch network, Information Systems, Bank Operations, Customer Contact Center and Home Equity Divisions. Consulted with division, senior and line managers on a variety of issues, including corrective action, leave of absence, discrimination and harassment complaints, ADA accommodations, fingerprint, policy clarification and exit interview trends. Reviewed management recommendations and advised on appropriateness based on precedent and policy.Consulted with employees regarding a wide range of issues and encouraged them to resolve issues with management and/or Human Resources.Reviewed and advised on a high volume of corrective action activity (~300/yr) upholding the integrity of involved parties and the Bank’s progressive disciplinary process.Investigated discrimination and harassment complaints and made recommendations for future actions.Conducted exit interviews, identified employee relations trends and serious issues to review with management. Made proactive recommendations regarding interventions.Served as a Coverdale Coach for teamwork skills program offered four times a year.

Build organization capability by designing, developing and delivering core and customized training targeting strategic business needs for the Bank’s managers and employees.Designed, revised and delivered custom and core curriculum training courses for Bank management and employees.Designed, developed and delivered custom curriculum for the retail management and leadership training programs.Consulted and coached line management and supervisory staff on performance enhancement, training and employee relations issues and needs.Advanced strategic division initiatives as a select member of several task forces targeting the Bank’s performance system, compensation program and competency modeling.

Partnered with Senior and Executive Consultants in the delivery of services across several practice areas.Assessment: Conducted business simulations, observed and rated behavior, provided feedback, and wrote reports for external and high potential internal candidates for managerial and executive levels.Training & Development: Researched, designed and delivered customized training programs on topics such as conflict management, individual development, team building and coaching skills. Facilitated outdoor experiential learning programsSelection: Conducted competency mapping, individual and focus group interviews, and data analysis for competency modeling projectsCoaching: Researched developmental activities and resources, built and maintained a coaching library, and wrote individual coaching plansProfilor™ served as program coordinator from 1994 – 1995. Interpreted and provided individual feedback on multi-rater feedback reports

Special Needs TeacherFairfax County Public Schools, Fairfax, VA (1990 – 1994)Taught 4th through 8th grade curriculum for students with emotional disabilities. Conducted educational assessments, developed individualized education plans, and designed and delivered instruction.Behavior Resource Specialist Lynn Public Schools, MA/Fairfax County Public Schools (1988 – 1990)Intervened and managed crisis situations; developed and implemented self-esteem curriculum; conducted and evaluated standardized test results; and developed individual behavior management plans.Administrator / Head TeacherLynn Public Schools (1987 – 1988)Coordinated the administration of referrals, admissions, transfers, registration, testing and evaluation for school specializing in the management of emotionally disabled students in grades K – 3. Researched, produced and invoked program curriculum, mainstream policy and staff evaluation procedures in accordance with county and state guidelines. Acted as liaison/advocate with home, outside agencies and other appropriate resources.Special Education TeacherAdventure Bound School, Charlottesville, Va (1986 – 1987)Taught all subjects at this private residential school for juvenile delinquent boys, aged 15 – 18. Responsible for education assessments and individual education plans. Participated in residential community meetings and documented detailed case files on students. Awarded the New Employee Achievement Award for dedication and commitment to the positive development of the student population of the Adventure Bound School

Masters Of Science, Organization Development

Bachelor Of Science, Education