Providing technical support via Help Scout for WordPress plugins, testing and troubleshooting customer websites.

The broker and owner of the personal, small brokerage in west Fort Worth.

· Cellular carrier manager and liaison to AT&T and T-Mobile (company's hardware uses their SIM card technology to send/receive SMS and data between vehicles and GPS satellites) · Track monthly cellular expenses and load monthly data files to MySQL database to analyze against company database to discover overages and errors · Maintain an internal dashboard application showing MTD cellular costs using php web site based on CodeIgnitor MVC methodology, myphpAdmin, msSQL · Oversee internal telecom usage and renegotiate contracts for 24 line call center phone and data lines and incoming T-1

Company changed name from Rapp Collins Worldwide to RAPP.

Hyatt Gold Passport Loyalty System • Maintenance and enhancements on legacy system with SQL Database, VB6 and VB .Net 2003 – CSR client for 300+ user call center• Currently on team transferring above systems to .NET Framework 3.5 using VS 2008, C#• Work on numerous console batch ETL systems for the SQL back end data• Work with account executives and project mgmt for requirements and client deliverables. Hyatt Gold Passport Properties Intranet System • Internal web application used by Hyatt Hotel properties all over the world, 24/7 availability• Tools used on site to assist members, book meetings and overall loyalty member administration Hyatt Gold Passport web site• Provide web services for http://www.goldpassport.com to enroll members, access profile data, view hotel stay and award activity and it connects to the reservation system to book stays and awardsHyatt Gift Certificate Consumer web site• E-commerce site https://www.certificates.hyatt.com using Pay Flow Pro, VS 2005 web application in C#, with ASP.NET 1.1 web services. This is a public site for purchasing gift certificates, cheques and spa amenities for use at Hyatt Hotel properties.Hyatt Gift Certificate Administration web site• The Administration E-commerce site for the public site mentioned above to be accessed by internal Hyatt Gift Certificate employees to provide B to B services, user mgmt and system controls. This site in a universal VS 2005 application and web services solution also using Pay Flow Pro, with C#, and ASP.NET 2.0. H-E-B Points Club Reward Loyalty Program Statements• Solely responsible for quarterly statementing process via a series of MS SQL 2005 T-SQL code. This is the highest visibility service we provided to this client• Also authored various console batch applications .NET ETL applications for the back end database.

· Custom software development and client support.· Owner an ACT! Certified Consultant.· In-house software training.

ACT! Contact Manager (acquired from local Texas company Spring 1993)· Handled escalated technical support issues from end-users primarily in the sales industry.· On special projects team that investigated software issues with development team.· On a major software release, traveled as technical liaison for ACT! Certified Consultant VP to offices in

Phone support for ACT! Contact Software for DOS and Windows 3.x and some Mac. Company was acquired the summer of 2003 by Symantec and I was one of a small group of employees relocated to California with the development and quality assurance groups.