Ginger Crenshaw Email and Phone Number

Supervised over 450 flight attendants. Directly coordinate with Base Manager and Inflight Director to insure adequate staffing. • Provided coaching and counseling of flight attendants in FMLA, EAP as well as mediating disputes.• Engaged flight attendants to deliver excellent customer service and on-time operational performance.• Participated in briefings and team communications to ensure flight attendants are aware of all current operational issues and initiatives.• Monitored the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met.• Conducted investigations on performance, complaints or other work-related issues.• Set expectations with flight attendant team that is aligned with company policy and collective bargaining agreement, customer and employee satisfaction.• Provided the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met.• Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team.• Coordinated with Inflight safety on all safety investigations that involve flight attendant team.• Provide local support to flight attendant team for any inflight safety incident.

Directed the development, implementation and administration of all information technology.Performed project management of information technology initiatives. • Ensure timely and accurate delivery of technology products and services.• Overseen hiring, staffing, training, disciplining and performance appraisals.• Preparation and management of operating and capital budgets.• Oversee new system facilitation, current system enhancements.• Managed internal/external application upgrades.• Defined and improved all system and network operations processes.• Negotiated contracts with manufacturers for all software, hardware and consulting services.• Created strategic goals and converted to easily implemented plans.• Managed external vendors relationships and services.

• Prepared passengers and aircraft for landing, following procedures.• Greeted passengers boarding aircraft and directing them to assigned seats.• Heated and served prepared foods.• Announced flight delays and descent preparations.• Walked aisles of planes to verify that passengers have complied with federal regulations prior to take-offs and landings.• Administered first aid to passengers in distress.• Inspected and cleaned cabins, checking for any problems and made sure that cabins were in order.• Inspected passenger tickets to verify information and to obtain destination information.• Prepared reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.

Significantly reduced number of pretrial detainees, and attendant cost savings.Reduced prosecutorial caseloads, allowing for resources to be focused on more serious and stronger cases.More realistic charges at arraignment, which supports optimal pretrial release decisions, limits subsequent charge bargaining.Fewer continuances, prompt case disposition, and reduced burden on justice system.Less misunderstandings with police and witnesses because they are contacted early, when memories are fresh. • Performed a risk-benefit analysis.• Placed and managed a legal hold on potentially responsive documents in appropriate jurisdictions.• Preserved information.• Gathered relevant information for attorney and expert document review.• Processed potentially relevant information for purposes of filtering, search term, or data analytics.• Information hosting for attorney and expert document review, commenting, redaction.• Produced documents to parties in the case.• Reused information in future cases.