Provide excellent service and effective communication to all patients, guest, family members and employees. Perform daily operations activities and ensuring accurate and timely collection of all data and required forms.Researches and resolves complaints from patients, family member and employees. Meets all department productivity and ensures accuracy of the registration process.Challenged with ensuring each patient is registered for appointments and is advised on any clinic changes or delays. Responsible for point-of-service collections, face-to-face interactions related to completing the registration and admission process.Have helped to on-board new employees and train them in a busy clinic setting on how to be organized, calm, and efficient in their day-to-day tasks.Verification of insurance via electronic verification, telephone, or web application and collects co-pays, pre-payments, and self-pay portions due and informs patients of their monetary responsibility.Other achievements in this role include:Resolving insurance errors in Work queues for care that has already been provided so that the organization can get their payments. I have worked several different lists like Medicare and Medicaid errors, My Ochsner portal welcome list, and a few others. Exceeded expectations in Cardiology clinic resulting in quality excellence in patient care and representing the organization professionally.

Greeting patients and guests in a courteous manner via telephone or in person initiates scheduling an appointment or completing the check-in process/admission for patients.Obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application.Improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types.

Payroll in Kronos, including on-call hours, scheduling all department meeting and all of the director’s meetings and interviews. Organizing supplies and reordering items when needed. Filing all document in employee files for the entire department. I was also on the UPC committee and helped plan activities and special projects.Assisted in the lab with the charge board and helped to get patients into procedure rooms and into recovery. Stocked all of the admitting and recovery bays with supplies and sanitized patient areas.

Created personalized financial reports for each client visit based on their financial holdings and their positions.Changed all client’s paper files into electronically scanned files and categorized each in an individual folder that the advisors could access and use in their detailed financial update meetings with all clients. Responsible for contacting clients and scheduling appointments with the advisors, sending them distribution or move money forms at the client’s request.Mailing out monthly fee request letters to the clients in that monthly billing period and any other letters. Answering phone calls, emails and faxes.

Ticket agent at the front counter, checking in passenger for flights, rebooking reservations, creating paper tickets for passengers who walked up and bought in person at the ticket counter. Resolving customer complaints and escalations with the specific training I received in Newark, NJ at headquarters.Baggage claim office in the luggage claim office, assisting passengers in making claim reports for luggage that did not arrive on their flight. I also did damage reports for luggage that was broken while being handled by ramp employees.RONS agent for late and overnight aircraft and parking the jetway bridge onto the aircraft and opening the door so passengers could disembark off the plane. Other achievements in this role include:Finished second in my class of over 35 ticket agents.Received recognition from passengers and leadership for excellence in customer service.

Answering phones, inventory and pricing, qualifying customers to match products and services according to their needs, collecting payments for customers’ bills. Increased revenue and improved customer retention by upselling customers on accessories and additional service plans, as well as resolving complaints/problems.

Office administration, creation of spreadsheets/reports, data entry and printing. Extensive use of Microsoft Office. Schedule meetings, maintain Outlook calendar.Excellent References!