As a part of the Australian Radio Network (ARN), the foremost authority in audio entertainment across Australia, I contribute to shaping the future of audio experiences. ARN is at the forefront of defining the booming audio landscape, crafting moments that resonate deeply with audiences and drive meaningful connections.At River 94.9, one of Australia's premier radio stations, I am entrusted with generating new business within the Southeast Queensland market while nurturing existing client relationships. My role revolves around presenting tailored advertising strategies to local businesses, ensuring their message reaches the right audience effectively.As a dedicated Account Manager, I bring a blend of exceptional communication skills, customer-centric focus, and unwavering determination to exceed expectations. While advertising sales experience is advantageous, my innate ability to connect with people and my passion for assisting local businesses sets me apart.At ARN and River 94.9, our culture is defined by four guiding principles: Aim High, Own It, Be Your Best Self, and Make a Difference. These principles underscore our collective commitment to setting ambitious goals, taking ownership of our responsibilities, fostering an environment conducive to growth, and making a positive impact in everything we do.

As a dedicated Regional Manager at Anytime Fitness, I provided visionary leadership, strategic direction, and operational oversight to a portfolio of fitness clubs within my region. By orchestrating cohesive teams, implementing growth strategies, and nurturing relationships, I played a pivotal role in advancing the success and impact of the Anytime Fitness brand. Key Achievements:Team Development: Through motivational leadership and mentorship, I guided club managers and in achieving exceptional operational standards & delivering memorable member experiences. I fostered a collaborative culture that encouraged continuous learning & personal development.Performance Optimisation: By analysing key performance indicators & market trends, I identified growth opportunities & operational improvements. This led to enhanced operational efficiency, increased member engagement, and heightened member retention rates.Sales and Marketing Excellence: Collaborating with fitness club teams, I devised and executed innovative marketing campaigns that effectively reached target audiences, resulting in increased membership sales and brand awareness.Financial Oversight: Responsible for financial performance, I managed budgets, monitored expenses, and guided individual fitness clubs in achieving financial goals while maintaining profitability.Problem Solving and Crisis Management: In challenging situations, I demonstrated the ability to think on my feet and make informed decisions. This included swiftly addressing operational issues and mitigating potential disruptions.Community Engagement: Recognising the importance of community connections, I facilitated partnerships with local organisations and engaged in community events to position Anytime Fitness as a valuable contributor to the region.

As a Business Development Manager at Anytime Fitness Doughty Group, I spearheaded strategic growth initiatives, fostered key relationships, and drove revenue generation for a group of clubs. Leveraging a results-oriented approach and a deep understanding of the health and wellness industry, I played a pivotal role in expanding the reach and impact of Anytime Fitness East Brisbane, Flagstone, Stones Corner, Ripley and Yamanto. Collaborating closely with cross-functional teams, I developed and executed strategic plans to achieve revenue targets and business objectives. I devised innovative strategies for increasing membership sales and enhancing customer engagement, driving overall profitability. Iplayed a hands-on role in designing and implementing marketing campaigns and promotional events to attract new members and retain existing ones. My efforts contributed to heightened brand visibility and the creation of a vibrant fitness community.

In my role as a Club Manager at Anytime Fitness Ripley, I led the daily operations of a thriving fitness centre, creating an environment that fostered member engagement, satisfaction, and overall wellness. With a strong focus on exceptional customer experiences and effective team leadership, I played a pivotal role in maintaining our AF reputation as a premier fitness destination within Ipswich. Key Contributions:Member Experience Enhancement: I prioritised creating a welcoming and inclusive atmosphere for members, ensuring their fitness journey was both enjoyable and productive. Through personalised interactions, I built strong relationships with members, addressing their needs & preferences.Operational Efficiency: By implementing streamlined operational procedures, I optimised facility management, ensuring the club operated smoothly and efficiently. This included overseeing equipment maintenance, facility cleanliness, and adherence to safety protocols.Team Leadership: I led a dedicated team of fitness professionals, fostering a positive work environment that encouraged collaboration, ongoing learning, and performance excellence. My leadership style promoted team cohesion and high levels of staff morale.Sales and Membership Growth: Leveraging my sales acumen, I spearheaded membership sales campaigns, resulting in consistent growth in membership. I effectively communicated the value of Anytime Fitness memberships, converting prospects into loyal members.Marketing and Promotions: I actively participated in designing and executing marketing initiatives and promotional events to increase the club's visibility within the community. These efforts led to increased foot traffic & enhanced brand recognition.Customer Feedback and Improvement: I actively solicited and valued member feedback, utilising insights to make informed improvements to services and facilities. By addressing member concerns & suggestions, I reinforced a member-centric approach to operations.

In my role as the Executive Assistant to the Chief Executive Officer at Sisters Inside Inc., I played a pivotal role in supporting the organisation's mission to advocate for marginalised women and promote social justice. I worked closely with the Chief Executive Officer and Program Manager to ensure the seamless day-to-day operations of the organisation, while also upholding the Values, Mission, and Policy and Procedures of Sisters Inside Inc.Operational Excellence: Collaborated with the leadership team to ensure the smooth functioning of the organization. Coordinated and scheduled meetings, managed calendars, and facilitated communication between internal and external stakeholders. By efficiently managing administrative tasks, I enabled the leadership to focus on strategic initiatives.Stakeholder Engagement: Acted as a primary point of contact for internal and external stakeholders, consistently representing the organization with professionalism and poise. This role involved effective communication, information dissemination, and maintaining positive relationships to foster a collaborative environment.Team Collaboration: Recognizing the importance of co-operative working relationships, I actively engaged with all Sisters Inside workers. I supported cross-functional collaboration, ensuring alignment with the organization's Values, Mission, and Policy and Procedures. By fostering a sense of unity, I contributed to a harmonious and productive work environment.Supporting Program Execution: Collaborated closely with the Program Manager to ensure the successful implementation of programs aligned with organizational goals. This involved effective communication, resource coordination, and troubleshooting to address challenges and ensure program success.

During my tenure as an Administrator at the Youth Sector Training Council, I played a vital role in contributing to the organisation's success by providing comprehensive support to the business operations, facilitating efficient communication between trainers and clients, and ensuring compliance with regulatory requirements. Working in close collaboration with the Director on a daily basis, I prioritised the support of clients, staff, and partners while maintaining a strong focus on organizational plans and project timelines. Key Accomplishments:Secretarial and Administrative Expertise: I provided integral secretarial and administrative support that streamlined the organisation's communication and operations. By managing correspondence, scheduling meetings, and organising documentation, I contributed to a well-structured and productive work environment.Trainer and Client Liaison: Acting as a bridge between trainers and clients, I facilitated effective communication, addressing queries and ensuring the timely exchange of information. This contributed to a seamless training experience for participants and improved overall client satisfaction.Compliance and Regulatory Adherence: I took a proactive role in ensuring the organisation's compliance with all Registered Training Organization (RTO) requirements. By meticulously maintaining records, managing documentation, and assisting in audits, & adherence to regulatory standards.Project Monitoring and Timeline Management: Monitoring project timelines, ensuring that projects stayed on track and were completed within established deadlines. This contributed to the successful execution of initiatives and the achievement of goals.Organisational Support: I actively supported the implementation of organisational plans by assisting in the coordination of activities, tracking progress, & contributing to the execution of strategic initiatives. This helped align day-to-day operations with long-term organizational objectives.