Provide Government Agencies transition and transformation solutions based on a set of requirements for all IT services.

Responsible for the service delivery of Microsoft O365 Messaging (e-mail) and Skype Instant Messaging services for over 96,000 global end users. - Transitioned 82,000 mailboxes/120TB of data from Xerox Global Messaging to Conduent O365 in 16 weeks.- Primary duties included the divestiture migration and deliverables to enable separation from Xerox infrastructure to new Conduent O365 environment. Preparation for operational readiness aligning contractual levels of services with 3rd party vendors and internal support teams.

Senior Transition Program Manager for various large complex programs:1. Data Center Transition: 26 global Data Center Services (Disaster Recovery, Operating Systems, Database Management, Storage, etc.) Scope included 3,600 servers worldwide.- Developed governance and project transition methodology process for discovery, shadow, and reverse shadow as well go live readiness metrics; ensuring all critical Statement of Work service level agreements ready for support and reporting.- Provided monthly executive status reporting to both Xerox and Atos CIO’s and Sr. VP’s.- Responsible for a $2.5M transition budget and managing the financial outlook for the hiring of 212 additional resources to support the new services.2. Directed and managing Atos governance acquisition transition activities including the development of processes to execute contract validation for 125 Statements of Work and 55 contract deliverables; developed contract management workflow, change management and review matrix.3. Developed and delivered cross-framework governance status reporting for Vice Presidents within Xerox Infrastructure Management (XIM) on all global complex architectural projects (average 20 per week).- Designed business case/solution designs working with solution architects and engineering.- Managed Project Managers responsible for complex Infrastructure Integration releases/projects; provided training, coaching and support on critical escalations.4. Transitioned the acquisition of ACS Corporation to Xerox Corporation Global Messaging Systems by managing the creation of a single unified email system/domain, improving disaster recovery capabilities, and ensuring security for over 140,000 ACS and Xerox employees working in 160 countries and 31 time zones. Directed a virtual staff of 55 personnel (engineers, project managers, and 3rd party contractors).

Primary role was to provide Program Management in the development and execution of enterprise global plans to consolidate, integrate, and optimize current independent legacy EDS and legacy HP operating environments. Provided oversight in creating a seamless global support model while leveraging the best in class processes, methodologies, tools and operating principles to drive to a highly predictive, cost-effective operating model structure.

Business Planner for the execution of new business pursuits. Responsibilities include strong customer relationships, solution definition, proposal writing, building of financial cost models and contract negotiation/ development. Key areas of effort include:- Program and Transition management leadership over the Xerox Account Contract Renewal (total cash value $1.5 billion). Worked under broad direction with the Account President & Vice President as well as the Xerox Contract Business and Risk Management Offices in Brazil, Canada, Europe, Mexico and United States.- Client Delivery Leadership for Identity Management Provisioning ­Development of a $4 million service offering.- Created 15 Contract Amendments, 24 Additional Service Agreements and aided the development of 2 Request for Proposals (RFP) for global services in Xerox Infrastructure and Telecom (Internet Protocol Telephony) areas.- Developed a $6.8 Million Digital Workflow financial business model. - Successfully provided Program and Transition Management Leadership over the Xerox Account Contract Renewal utilizing Time to Market (TTM) methodologies. Worked under broad direction with the Account President & Vice President as well as the Xerox Contract Business and Risk Management Office in Brazil, Canada, Mexico, Europe and United States.- Responsible for the Finance Committee Deliverables and overall budget management ($4 Million) for both Contract Renewal and Transition.

Directed the Leadership and People Care initiatives within the Northeast including the facilitation of several Leadership programs including Performance Management, Job Code Analysis, Career Planning and Succession Progression to over 200 Northeast leaders.- Worked with local recruiting staff to precipitate staffing issues and work force planning activities and created specific Account programs to develop a motivating, participatory culture.

- Managed a staff of 20 infrastructure system engineers and operations staff, 12 contractors and 1 Program Manager. Provided leadership to 27 other virtual (global) messaging support staff.- Recognized by the customer for the successful management and deployment of upgrades, established ESERT (security) processes for e-mail virus outbreaks and streamlined operational tasks resulting in increased levels of service.- Program managed and successfully executed Y2K global messaging contingency and legacy messaging retirement plans.

- Program lead and customer focal point in planning the strategic engineering deliverables for the replacement of a legacy Netware Global Messaging system with a new Microsoft Exchange/NT platform; architecture, hardware, server image, client image and the development of migration tools to enable a seamless deployment.- Accomplishments include meeting all customer commitments on time and within budget.- Established the operational support model.

· Project managed, engineered, and deployed server/client software distributions. Accomplishments include the successful completion of two critical global Xerox contract initiatives: - Messaging Client Driver: Exceeded customer and KPMG audit expectations by completing a 3-month deployment plan in 8 weeks and above 90% client penetration. - Emergency Release Program: An anti-virus client upgrade executed successfully within 3 months reducing virus-related tickets by 80% in the United States, Brazil, Canada, Mexico, and Europe.