Improved timelines 30% for projects by revamping a complicated needs analysis process into a streamlined 5-week process focusing on customer business requirements and data gathering.Reduced custom requests 25% by managing a Crystal Reports project to improve and streamline outdated client reports and carrying out all SDLC enterprise implementation.Enhanced efficiency through using Agile methodologies to prioritize backlog of tasks and manage developers to meet critical client delivery dates, supporting cross-functional teams.Achieved client requirements and project deadlines through analyzing technical, functional, and reporting requirements, developed best practices and steps for implementation approaches.Generated positive outcomes and results by coordinating strategies with project managers, vendors, IT, government officials, and production staff in a collaborative team effort.Added value through serving as the subject-matter expert for issues regarding workflow, project management, and the implementation of technology to achieve clients’ ongoing needs.

Optimized staff by working collaboratively with the extended team to evaluate goals, services, and tools to define, develop, and implement training priorities for internal operations.Improved program value and customer service excellence through creating an innovative product certification program requiring associates to become certified subject-matter experts.Championed SDLC enterprise implementation via leading and carrying out all project phases.Achieved project acceptance and met client expectations by introducing a customer needs analysis process to obtain client requirements remotely while focusing on project priorities.Increased training proficiency via creating measurable training curricula, including developing training manuals, reference guides, and interactive scenario-based training activities.Delivered successful projects by managing all training development activities and resources in conformity with each client’s requirements to achieve project goals on time and within budget.Catalyzed educational initiatives by utilizing various methods of training, including classroom, demonstrations, on-the-job learning, and training workshops to expand staff training offerings.Fostered collaboration by working closely with business units and technology staff to define, develop, and implement online help support training initiatives, products, and deliverables.

Optimized 5-member staff by managing projects to meet client feature requests for software and report design, working with team to identify current capabilities and improvement opportunities.Produced a strategic needs analysis via collaborating with Daystar President and government executives to define software requirements and identify customer specifications.Established training department and methodology for on-site client training. Developed the strategy, course descriptions, learning objectives, and all training related material.Supported project managers, trainers, sales personnel, and technical support teams through creating product certification programs to increase comprehensive product knowledge.