Ginger Johns Email & Phone Number

Jackson, Ms, Us

Jackson, Ms, Us

Las Cruces, New Mexicio, Us

• Directed day-to-day administrative and revenue cycle operational functions for this 168-bed facility, providing guidance and leadership to over 43 employees across 11 access points• Recruited, hired and trained scheduling pre-registration, insurance verification, emergency and outpatient registration, financial clearance, cashiering and PBX staff, providing direct supervision, ongoing staff development and continuing education to employees• Implemented best practice standards for billing resulting in a substantial reduction of accounts receivable delays• Served as liaison for the facility and the Shared Service Center working collaboratively with the SSC and facility stakeholders analyzing top denials by service line to identify and implement solutions to decrease denials, increase cash and reduce days in AR• Responsible for midnight census reconciliation, daily unbilled, denials, pre and post billing edits and facility charge-master• Focused on quality and high performing staff consistently achieving 97% registration data accuracy• Collected $2.3M in point-of-service collections annually an increase of 157% over the prior year• Decreased unbilled days from 9 to 2.8 by working collaboratively with the ancillary clinical leaders implementing departmental processes that negatively affect the revenue cycle• Decreased arrival-to-ancillary patient wait time to an average of 10 minutes

Springfield, Tn, Us

• Wrote custom SQL reports based on need, provided analysis support and service impact recommendations• Designed and maintained dynamic reports using customized SQL queries providing trust-worthy data with relevant user-friendly custom reports• Delivered ad-hoc, monthly data summaries, reporting trends, volume, and productivity reports• Using Gallup and HealthStream designed reports, analyzed and summarized patient engagement survey data• Created useful reporting deliverables to properly document analysis results and provide performance improvement feedback• Documented and analyzed business reports for prompt communication, follow-up and ongoing support• Implemented system enhancements to propose, design and develop solutions to fulfill requests and address problem reports

Springfield, Tn, Us

• Direct day-to-day administrative and operational functions for this 25-bed facility, providing guidance and leadership to over 150 employees across more than 35 departments• Built and strengthened valuable partnerships to drive collaboration, engagement and revenue stream development• Organized teams to deliver measurable performance improvements; improving patient satisfaction from 25% to 80% for outpatient surgery and decreased average OR turnover times from 28 to 11 minutes• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines• Organized and facilitated department head meetings, discussing current census, admissions and discharges• Produced monthly financial reports like income statements, balance sheets, cash flow statements and other financial analyses for presentation to the board of directors• Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations• Reviewed individual department performance and worked with leadership to improve processes, procedures, and best practices

Springfield, Tn, Us

• Directed team of 350 in operational development of service network, including implementation of quality requirements and operating standards for inpatient/outpatient services to include the OR, GI, same-day surgery, and women's obstetrical unit and all ancillary support services including imaging, rehab, laboratory, respiratory, cardiopulmonary, patient access, ED registration, financial clearance, pre-registration, insurance verification, cashiering, and centralized scheduling• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste• Directed high-impact capital projects from concept through construction, including $1.2M MRI, $2.8M OR, and endoscopy suite renovation and software update• Delivered reports to the Chief Executive Officer each month to detail project updates and likely completion dates, noting delays and causes• Developed a culture of trust and open lines of communication for patients, and nurses, and fostered strong physician relationships• With an attentive dedicated staff and merging strategic and financial management strategies increased net revenue 29%; decreased operating expenses 27%, and increased EBDITA 25%• Improved employee retention by 16.5%• Exceeded the HCAHPS national average by 11%• Successfully petitioned the State of Tennessee Department of Health for a Certificate of Need adding PET/CT services

Springfield, Tn, Us

• Oversight of ongoing activities related to the development, implementation, and maintenance of the compliance program and privacy policies• Responsible for ongoing education for the hospital, physicians and physician office staff per applicable federal and state laws, regulations and standards• Investigated compliance issues, prepared briefings for management committees and the Board of Directors• Performed risk assessments and analysis, internal audits, and conducted hundreds of investigations ranging from allegations of poor quality of care to potential violations of law• Managed patient grievances and chaired the Grievance Committee• Responsible for payer audits, denials, and drafting appeals, developed and implemented processes for data collection, chart review, and ongoing education• Managed hospital, state and national databases related to CMS and The Joint Commission regulatory requirements for Core Measures• Analyzed data collected to design and modify goals established for patient care• Worked with physician and nurse leaders to develop and implement action plans to improve performance• Facilitated data collection and disseminated the results to all administrative and department leaders for review and follow up• Chaired numerous engagement committees focused on Patient Experience, Leadership Development, and Physician Engagement while working one-on-one with leaders, and providers to create a culture of always for patients and their families• Benchmarked best practices, and developed the staff competency assessments needed to advance performance related to engagement across the organization• Delivered subject matter expertise for internal and external customers on compliance best practices and quality control• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations• Analyzed contract documents to identify ambiguity and conflicts between documents and specifications

Springfield, Tn, Us

• Provided overall leadership, direction and oversight of the administrative, financial and management functions required to support the effective operation of patient access and pre-service collection functions for the admissions and emergency departments, outpatient and ambulatory registration (both on-site and remote), including personnel, budget, equipment management, policies and procedures, and strategic planning activities• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees• Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty• Promoted a positive work environment, established and executed a vision focused on high performing individuals• Developed point of service collections processes, policies, and procedures resulting in more than $1.2M collections annually• Reduced mail return rates, and improved AR completion factor by initiating a quality assurance program to ensure patient demographics and payer data integrity

Franklin, Tn, Us

• Provided overall leadership, direction and oversight of the administrative, financial and management functions required to support the effective operation of patient access and pre-service collection functions for the admissions and emergency departments, outpatient and ambulatory registration (both on-site and remote), including personnel, budget, equipment management, policies and procedures, and strategic planning activities• Served as liaison for the facility and the Shared Service Center working collaboratively with the SSC and facility stakeholders analyzing top denials by service line to identify and implement solutions to decrease denials, increase cash and reduce days in AR• Responsible for midnight census reconciliation, daily unbilled, denials, pre and post billing edits• Key responsibilities were to establish for-profit processes developed by CHS at what was, prior to the acquisition, a non-profit facility• Established policies that defined upfront collections and registration processes to enhance the services provided at Vista Medical Center supporting a for-profit mindset hospital-wide

Nashville, Tn, Us

Throughout the years working at HCA I enjoyed the opportunity to work in three acute care facilities as the Director of Patient Access.• December 2004-September 2006 - Centennial Medical Center (610-beds)• January 2003-November 2004 - Summit Medical Center (250-bed)• November 1994-January 2003 - Hendersonville Medical Center (109-bed)