Lead, train, and develop service culture within Target. Build a team that demonstrates commitment to diversity, inclusion and equality through modeling behaviors. Help to drive total store sales, anticipates staffing needs, train, develop and recruit. Increased customer engagement scores from low 30’s to mid 60’s. Under my leadership, reduced total Walked Orders from over $100k to $18k within two year period. Decreased drive up times from 5.39 minutes to 2.18 minutes within two years. Also, team member retention reduced from last year from 88% to 59%

Responsible for strategic planning and development of the St. Louis and Kansas City territories as well as partner with stores, and vendor partners to ensure consistent standards and objectives. Leader and coach to 18 stores to drive and exceed sales goals while delivering a high level of customer service experiences. Partnered with Lancome and Macy’s to employ, grow, develop, and promote associates within territory. Maximized team selling effectiveness through consistent recognition and feedback to enrich the customer service experience. Exceeded sales plan within six months, plus maintained number one position in comp increase over total department, Clinique, and Estee Lauder for 2017 by role modeling selling behaviors, clientele practices, event planning strategies, and accountability.

Multi-unit management, while maintaining a 6.2% comp increase in base store. Mentor to store managers and responsible for management trainees in the St. Louis market. Responsible for setup and delivering monthly assistant manager conference calls. Reduced turnover by 40%. Leading associates and participating in merchandise placement, shipment processes and store recovery. Building leadership skills and leading in delivering excellent customer service resulting in a 2.7% traffic conversion increase.

Developed recruiting, hiring, and training strategies to help drive business while developing a successful team. Executed short and long term business goals that aided in taking store from bottom ranking to top fifteen US rankings in comp increases.

Developed recruiting, hiring, and staffing strategies to support the business and training of associates and supervisors while maintaining a 95% retention rate. Created, monitored and implemented the scheduling plan (staff of up to 90 associates) to effectively manage workload, support business objectives and maximize productivity.

Responsible for management and performance of the Cosmetics, Accessories/Handbags, and Lingerie departments. Trained associates to sell, merchandise, and learn various aspects of store operations. Worked closely with vendors and buyers for the departments, developing partnerships that enhanced store business and performance. Decreased shrink in the three departments, resulting in a $60,000 gain for the company. Worked closely with Estee Lauder and the Saint Louis Cardinal’s in planning of Breast Cancer events.

Phlebotomy and blood screening. Drug testing of military personnel. Prep of lab specimens and manufacture of reagents. Prep of monthly federal reports and educational training. Quality control. Prepared federal AFIP and CAP testing.