Process weekly payroll; weekly Treasurer’s warrant preparation (payables); New employee orientation (benefits); Benefit enrollment/changes; Collect/Record cash receipts; Reconcile bank accounts; Collect/Record tax payments.

Coordinated monthly operations reporting for the TAAC and Cash teams.Assisted in the effort to update and migrate the policies and procedures to a new online platform.Assisted day to day operations oversight.Cross-trained in multiple teams within the division.

The iTAAC project was a complete re-platform of one of the top systems in Fidelity. This multi-year effort consolidated an outdated mainframe system and 7 separate satellite databases into one platform.Coordinated overall Operations Readiness effort for the user community including training development, technical user guide development and policy and procedure development/modification.Served as a bank account reconciliation subject matter expert for all phases of the project. Participated in systems integration and user acceptance testing.Responsible for coordination of the project’s communication efforts including divisional updates, user group briefings, newsletter/web production.Participated in strategic business and budget planning throughout the project.

Held roles of increasing responsibility from the manager to director.Bank Account Reconciliation:Managed the team responsible for the daily reconciliation of over 85 Transfer Agent bank accounts across 11 banking partners and 5 internal distribution channels. Ensured adherence to department and company policies and procedures.Interacted daily with both internal and external business partners.Managed the migration from a mainframe to a new web-based reconciliation system.Successfully led the division’s first offshore transition of daily work to a new division in India.Responsible for the transition/automation of new clients to the Bank Reconciliation group.Responsible for team efforts to identify and implement process improvements.Interacted with internal and external auditors to support annual or bi-annual audits.Responsible for development/modification of internal controls.Periodically reviewed policies and procedures for revisions.Served as a business resource for both division and firm wide projects. Position Reconciliation:Managed the team responsible for the daily reconciliation of fund holdings to custodian bank records for over 110,000 fund positions and 7 custodian banks Account.Managed the monitoring and reporting of aged interest receivables. Coordinated and compiled monthly exception information for funds under internal/external audit, Sarbanes-Oxley and custodian bank certification processes.Participated in Custodian and Transfer Agent bank relationship meetings.

Directed activities for a staff of thirty-five in QA, Commissions, Dilution Analysis and Banking Services areas.Managed the daily reconciliation of 102 Demand Deposit Accounts.Ensured proper procedures and controls were in place in order to obtain favorable audit reviews.Analyzed dilution activity for trends/problems and presented solutions to Senior Divisional Officers.Ensured timely reconciliation and disbursement of commission payments to several distribution channels.Managed daily interaction with custodian bank representatives, Prudential Securities Operations personnel, Prudential Agents and Financial Advisors.Participated in strategic business and budget planning.

Directed activities for several units including Transaction Processing, Commissions/Deferred Sales Charges, NSCC Processing and Retirement Plan Liaisons.Interacted directly with Financial Advisors, Sales Agents, Branch Managers, customers and other divisions on a daily basis, resolving client issues or providing support as necessary.Established and monitored department goals.

Directed activities of self-contained client service team with over 120 plans within a startup operation.Led team through conversion of internal transfer agent system.Established and monitored quarterly and annual goals for various required activities of plans such as annual plan testing, statement production and annual tax filings.Developed and modified procedures and divisional training modules for entire staff.Assisted Financial Advisors with on-site client enrollment meetings.Interacted daily with plan participants, plan administrators and Financial Advisors.

Supervised processing of transactions for accounts assigned to Prudential’s Financial Advisors.Coordinated special projects related to account purification and year-end processing.

Performed, then supervised processing of all types of financial adjustments to client accounts, including manual dividend calculations.Performed financial transactions such as account maintenance, new account setup, transfers, exchanges, purchases, and redemptions.