Ginger Knowles Email & Phone Number

I am now retired and loving the freedom it gives us.

FunctionalFunctional Lead for Air Force Technical Applications Center (AFTAC) for Facilities and Equipment Maintenance System users group and a Team member of the Army FEM System Functional Support TeamProvide second and third tier customer support for Maximo Facilities and Equipment Maintenance System (FEM) issues Writes and updates project documentation including system procedures, presentations, and training materialsProvide on-site Technical support for FEM Perform Data-mapping for current customers as necessary for data loads and new customer reports.Performs functional modeling based on requirements Analyzes user needs to determine functional requirements for new users in Maximo FEMConducts functional testing of various systemsSchedules In Process Meetings, Critical Design Meetings, System Acceptance Testing for all new functional areas AFTAC brings into FEM, to include release datesMay provide guidance and work leadership to less-experienced analystsMaintains current knowledge of relevant technologies and subject areasProvides written documentation as required for the current FEM contract

Falls Church, Virginia, Us

Responsible for resolving complex database and software issues associated with a maintenance training system in Oracle 9i development & fielding. Automated installation scripts, decreased man hours expended from 3 days to 4 hours.

Reston, Virginia, Us

Functional Lead for Air Force Technical Applications Center (AFTAC) for Facilities and Equipment Maintenance System users group and a Team member of the Army FEM System Functional Support Team.Provide second and third tier customer support for Maximo Facilities and Equipment Maintenance System (eFEM) issues for both AFTAC and Army users.Write training material for FEM User classes and FEM Functional System Administrator training.Provide on-site Technical support for eFEM, including User/Functional System Administrator training, over-the-shoulder training and trouble-shooting for both AFTAC and Army users.Perform Data-mapping for current customers as necessary for data loads and new customer reports.Write assignments for Functionals and programmers to correct and/or add new functionality to Maximo FEM.Work with AFTAC as they try to develop business processes for their functional areas; translate those areas into new requirements for FEM.Schedule the In Process Meetings, Critical Design Meetings, System Acceptance Testing for all new functional areas AFTAC brings into FEM, to include release dates.Provide technical and functional support to AISC at Norfolk (who maintains AFTAC’s database) Issue Monthly Status Review as required under Contract Number: N00140-05-D-0057; Task Order: 0026 CDRL Number: D2

Randolph Afb, Tx, Us

Responsible for developing strategies to reengineer Maintenance business processes at all levels.Developed requirements, specifications and test plans to replace 15 year old maintenance system Mapped current processes and aligned them to a standard enterprise-level architecture, turned over to ECSS for use in blue printing of Commercial Software for the government.

Randolph Afb, Tx, Us

Responsible for resolving serious system performance issues associated with a maintenance graphical user interface system. Coordinated implementation instructions for 168 database managers. Directed the Air Force asset inventory data cleansing eliminated more than 100K invalid aircraft and engine part serial numbers.

Randolph Afb, Tx, Us

Managed critical logistics metrics for European transient aircraft used in briefing local, theater, and Major Command level leadership. Designed aircraft inspection database, trained personnel, resulting in 100% on time inspectionsDeveloped benchmark maintenance data collection training program; 40 trained, accuracy improved to 90% for three years Led test for proposed maintenance information system software upgrade, decisive results drove command wide implementation

Randolph Afb, Tx, Us

Responsible for the efficient daily operation of a maintenance information system and performed appropriate files maintenance insuring data integrity for all users. Initiated, researched & tracked all software difficulty reports. Personally selected by HQ Standard Systems Group to be the lead Database Site Manager responsible for Qualification, Test, & Evaluation of 4 major CAMS software releases prior to worldwide release.

Randolph Afb, Tx, Us