• Lead both sales support and order entry team through extensive organization growth phase of 4x in volume and revenue managing both in person and remote employeesManage complex order entry process with multiple contacts and variations executing entry and confirmation within 48 hoursParticipated in documenting, improvement, and training for all in house database acting as expert related to how effects order entry. Support over fifty sales representatives including inside sale, outside sales, and independent contractor sales teamOffice Manger responsible for new employee setup including sales materials, google email, email distributions, computer setup, I9s compliance, and training documentation

• Tracked & traced customer's freight, solved discrepancy, & provided resolutionKeeping open communication so clients can trust that they are receiving reliable support and informationHandled updating TSA and Customs with proper documents for international packages and mailingsSuccessfully onboarding new clients accounts into Sales Force and CRMEffectively controlled the release of proprietary and confidential information for general client lists.

• Maintained business-to-business relationships by providing positive communication between business clients and internal departmentsInteract with appropriate senior management to achieve and meet the objectives of service agreements, that were held between the company and their clientsEvaluated and provided the accuracy of shipping documents, billing invoices, communication, and Maintain daily communication with external sales reps and coordinate with Clients, Accounting, and IT