Ginger Mullins Email & Phone Number

Johnson City-Kingsport-Bristol Area

Senior Supervisor for The Home Depot customer service team including up to 20 base advocates; focused on enhanced team collaboration and productivity. Provides one-on-one coaching in key metrics such as average handle time, client effectiveness, sentiment, compliance and first call resolution. Submit write ups for iPerform scorecard reviews and provide.

Gray, Tennessee, United States

Promoted to CAU Escalation Specialist (December 2021). Supports various portfolios in a high-volume atmosphere by assisting with escalated customer inquiries; focused on ensuring quality of tasks and services. Offers support to internal agents with moderate to complex issues. Reports, analyzes, and escalates as necessary. Consistently exceeds sentiment and.

Provided personalized, detailed, and polite customer service to all The Home Depot credit card customers utilizing the Olympus and RPLID systems. Exceeded all Compliance and Help Me goals. Educated customers on automated service and online payment options; provided knowledge-based solutions on payment and billing disputes, deferred interest corrections.

Bristol, VA

• Partner with customers to produce deadline driven designs that meet their needs.
• Compose designs for brochures, magazines, event tickets, business cards, and letterhead using Adobe InDesign, Photoshop, and Illustrator.
• Complete pre-press functions using Xitron system combined with Adobe Acrobat to properly prepare materials for plate creation. Key Accomplishments:
• Successfully created passes and mirror hangers for events at Bristol Motor Speedway and printed several thousand of these on a digital printer.
• Designed a pocket schedule as well as the yearly program for the Bristol Pirates minor league baseball team which consisted of the schedule, advertisements, and upcoming events.
• Created high school football programs for four different schools; the smallest program was 44 pages and the largest was 136 pages. Oversaw the layout and design and developed most of the student/business ads.

Bristol, Virginia

• Closely collaborated with Account Executives and clients to translate ideas into creative deliverables that included newspaper ads and banner ads for web and email blasts using Adobe InDesign, Photoshop, and Flash.
• Supported the Ad Manager with the creation of magazines and special section tabs.
• Uploaded special section tabs to the company’s website. Key Accomplishments:
• Winner of several Virginia Press Association awards for creativity displayed in ads produced for the Bristol Herald Courier.
• Produced sales flyers, newsletters, and business cards for the marketing and circulation departments timely and ensured deadlines were consistently met.

• Processed ads using sales instructions to create the best quality ads by applying Adobe Illustrator and Photoshop.
• Liaison between company and vendor to ensure overflow of workload assignments were completed by the established deadline, updated tracking sheets, and finalized technical checks.
• Aided in creative and technical issues during supervisor absence.
• Proofread content during backlog situations. Key Accomplishment:
• Received four consecutive years in a row “Chairman’s Quality Award” for going above and beyond, exceeding productivity, and accuracy goals.

g.