Ginger Nedblake Email & Phone Number

• Built user engagement process to understand barriers to success to enhance products to create member engagement efficiency
• Manage end-to-end product - from requirements and functional design to release communication and impact measurement
• Developed scorecard for measurement of product quality, usage and impact
• Build and deliver programs to meet client business requirements - including Member risk assessment surveys, home visit referrals and annual wellness visit scheduling

• Lead implementation team responsible for implementing products and services for in-home assessments to reduce risk and improve member health
• Lead identification and tracking of client contractual obligations to reduce financial exposure and increase client satisfaction
• Created process to review all client scopes of work to ensure that contractual operational risk was identified, mitigated, communicated
• Lead team of business analysts who work directly with clients and account teams to improve the client experience through management and monitoring of clients’ technical requests, focused on improving client experience.

Kansas City, Missouri, United States

• Led program management office responsible for development and operations of programs to increase client engagement and satisfaction.
• Created client review process, providing critical financial, risk, product and support information for regular review by senior vice presidents
• Led organization that supports and drives programs for senior account leaders.
• Drive process improvement in client and sales organizations

Kansas City, Missouri, United States

• Responsible for leading and implementing process improvements across consulting and strategy business unitsin emerging organization
• Engagement leader and project manager for population health product implementation at large healthcare organization

Kansas City, Missouri, United States

• Led $10M+ implementation and consulting business – reduced OLT by $1.6M in first year
• Led product design and strategy team – launched critical product functionality including clinical trial indicator on patient record, data transfer from research protocols to clinical record and separate billing.
• Set annual goals for research business unit across implementation, sales, product functionality

Kansas City, Missouri, United States

• Led company-wide medical device software development process in the areas of user documentation, requirements, risk analysis, defect correction and enhancement prioritization

Kansas City, Missouri, United States

• Created functional and technical requirements for market’s first molecular diagnostic (genetic) laboratory product, resulting in $10.9M in revenue
• Designed implementation strategy for molecular diagnostic product, scaling from beta clients to general availability
• Created product design that resulted in nine patents

Kansas City, Missouri, United States

• Led team responsible for creation of documentation for laboratory, radiology, and emergency medicine software