Managed a team of Business Support employees supporting all employee engagement needs within the organization. Developed key processes and supervised and coached team members on proper execution. Conducted performance assessments and updated staff on business developments. Supervised all aspects of a successful support team including resource management, operational excellence, managing partnerships, employee development and proficiency, building and maintaining internal client relationships.

Managed a Consumer Banking Center; lead, managed and coached a team of sales and service professionals to meet and exceed sales targets. Ensured the operational excellence of the banking center and created excellent customer experiences.- Executed the One Team model by ensuring collaboration between banking center teammates and on-site specialists. Executed sales and service plays and processes. Demonstrated key behaviors to drive banking center success and ensured customers’ needs were met by executing lobby leadership.- Supervised and coached team members on proper execution of key banking center plays. Conducted performance assessments and updated staff on business developments. - Identified and managed risk in every business, product and service transaction leveraging the Risk Framework. Created workforce stability by cultivating a diverse, engaged and well coached team.

Managed the Consumer Real Estate Pipeline for the Northwest DFW Consumer Banking Market. Processed escalations and managed problem resolution on loans within the loan pipeline. Liaison between the Loan Processing Center employees and Banking Center employees to facilitate efficiency and a positive teamwork atmosphere.- Developed and conducted coaching and training for 100+ Banking Center Loan Officers within the market. - Created reports for executives and managers to effectively manage loan activity and production of the market’s 37 Banking Centers. - Subject Matter Expert on the TX2UDE Project 2007-2009.

Managed multiple Consumer Banking Centers; lead, managed and coached teams of sales and service professionals to meet and exceed sales targets. Ensured the operational excellence of the banking centers and created excellent customer experiences.- Executed the One Team model by ensuring collaboration between banking center teammates and on-site specialists. Executed sales and service plays and processes. Demonstrated key behaviors to drive banking center success and ensured customers’ needs were met by executing lobby leadership.- Supervised and coached team members on proper execution of key banking center plays. Conducted performance assessments and updated staff on business developments. - Identified and managed risk in every business, product and service transaction leveraging the Risk Framework. Created workforce stability by cultivating a diverse, engaged and well coached team. - Award of Excellence winner, ranked in the top 5% of the Division. Planned and executed the opening of a Denovo Banking Center.