Ginger Stephens Email & Phone Number

Defuniak Springs, FL, US

Sterling, VA, US

Standardized and documented enterprise incident management process, including weekly RCA reviews.Created vendor management processes within an Operations team to ensure that all required procurement, legal, and compliance documents were obtained as part of the contract renewal process.Managed DDoS data center builds and moves, including lab testing.

Sterling, VA, US

Provide project management support to the Operations Team for key initiatives to improve network monitoring capabilities, customer get-well plans, monthly telco costs, network resiliency, and implementation of new network management tools.Coordinate integration activities for new partners and staff into Neustar’s existing Service Operation Center.

Reston, Virginia, US

Provide project management support to the Operations Team for key initiatives to improve network monitoring capabilities, customer get-well plans, monthly telco costs, network resiliency, and implementation of new network management tools.Coordinate integration activities for new partners and staff into Neustar’s existing Service Operation Center.

Washington, DC, US

Facilitate activities to support the migration of an existing customer base onto the Neustar platform, including customer notifications, management of contract timelines, conducting daily scrum sessions, and providing Executive Team updates.Assist Product Management with customer initiatives, including detailed project planning with the customer.

Morrisville, North Carolina, US

Managed the acquisition of a new office and lab facility, including coordination of the lease, office space planning, furniture purchase, phone system purchase, internet connectivity, security system, and physical move.Established and led organized weekly calls for two technical development programs and assisted the Chief Network Officer with staff calls.

London, GB

Consistently provide project management for customer pre-sales orders supporting Vodafone Enterprise customers, including delivery timeline and cost. Constantly liaise with internal teams to provide comprehensive assessments for various Vodafone products, including Unified Communications, Fixed Network, and Mobility.Instrumental in documenting internal.

London, GB

Proactively coordinated project management for Fixed Network Telecommunications orders supporting Vodafone Enterprise customers, including configuration, testing and delivery. Sound communication skills defined in liaising with international customers and internal teams to ensure clear communication and direction for planned network deliveries and.

New York, New York, US

Proactively coordinated project management for Fixed Network Telecommunications orders supporting Vodafone Enterprise customers, including configuration, testing and delivery. Sound communication skills defined in liaising with international customers and internal teams to ensure clear communication and direction for planned network deliveries and.

Overland Park, Kansas, US

Managed enterprise projects for Sprint MVNO Strategic Partners device launches.Served as a liaison with vendors and internal customers to ensure clear communication and direction to ensure network designs and deployment for all elements delivered as part of the overall network rollout.Sound business acumen exhibited during the coordination of internal.

Overland Park, Kansas, US

Served as project lead controller for the Qchat Zero-Touch WiFi Project.Facilitated communication with vendors and internal customers to ensure clear communication and direction to ensure delivery for all element upgrades as part of the overall network rollout, including hardware and software.Proactively spearheaded internal communications to ensure that.

Overland Park, Kansas, US

Defined and guided the development of the FIAT Battery Electric Vehicle mobile application network integration. Established strong liaison with vendors and internal/external customers to ensure clear communication and direction on planned network rollouts, including testing of all network elements and the mobile application, including risk mitigation.

Reston, VA, US

Conducted Telecommunications Backhaul orders and Core deployments, including vendor management and enterprise-level coordination. Worked closely with vendors and internal customers to ensure clear communication and direction on planned network rollouts, including vendor selection and purchasing.Designed and implemented internal processes for enterprise.

Overland Park, Kansas, US

Provide support for outsourced Telecommunications network services contract, including guidance on contractual requirements, funding decisions, and contract changes. Interface with vendor and internal customers to ensure clear communication and direction on planned business changes.Develop monthly reporting for key team metrics, including definition of new.

Overland Park, Kansas, US

Oversaw NYC and Long Island real estate and construction operations for nation’s 3rd-largest wireless phone company. Supervised 20 employees and contractors responsible for site acquisition, leasing, construction support, process and procedure integration, and cell site turn on. Prepared budget forecasts. Negotiated and approved leases. Carried out.

Overland Park, Kansas, US

Supervised 9 direct and 19 indirect reports. Directed inventory tracking, network changes, OMC equipment support, and software/hardware project/program management. Oversaw integration of new processes and procedures following Sprint/Nextel merger.Played key role in development of SLAs, metrics, and budget for asset tracking process.Recognized for achieving.

Overland Park, Kansas, US

Established team to support region’s FNE engineering projects. Hired 4 project managers and 1 program manager. Defined team responsibilities, including hardware installs, software upgrades, and technical support, and conducted team training in project management and Nextel processes.Improved efficiency by developing and implementing standards for hardware.

Overland Park, Kansas, US

Coordinated software upgrades and led rollout of Northeast Regional Calendar for Baltimore-DC-Philadelphia region. Managed interactions between Implementation Engineering, Design Engineering, Performance Engineering, and National Headquarters to ensure adherence to schedules and work orders. Defined scope of hardware/software upgrades, determined.

Overland Park, Kansas, US

Carried out planning of SMS network and HLR network for Florida, Baltimore, Philadelphia, and DC sectors. Following re-organization, additional duties included planning for all network elements, facilities, etc. Conducted annual planning summits to review hardware and software upgrade plans. Determined equipment needs and budget allocations. Ensured.

Overland Park, Kansas, US

Planned and managed DAP migrations, tracked subscriber loading, and managed system upgrades.Managed DAP migrations in 2 of company’s largest markets, Detroit and New York.Successfully led VMS migrations during period of rapid network expansion.Improved quality by identifying and eliminating potential capacity-affecting issues.Enhanced productivity by.

Overland Park, Kansas, US

Supervised 3 direct and 9 indirect reports. Performed hiring and training. Managed 2nd-tier support for Billing, Technical Support, and Retention areas. Also provided support for area code changes and DAP and VMS migrations. Created and implemented Retention Support Department.Improved customer satisfaction by introducing customer support survey.

Overland Park, Kansas, US

Overland Park, Kansas, US

Overland Park, Kansas, US

Overland Park, Kansas, US

Overland Park, Kansas, US

San Francisco, California, US

Minneapolis, Minnesota, US