Ginger Stephens Email & Phone Number

Defuniak Springs, Fl, Us

Sterling, Va, Us

Standardized and documented enterprise incident management process, including weekly RCA reviews.Created vendor management processes within an Operations team to ensure that all required procurement, legal, and compliance documents were obtained as part of the contract renewal process.Managed DDoS data center builds and moves, including lab testing, equipment installation/integration, as-built documentation, time reporting, and customer portal enhancements.Managed telecom payments and forecast updates for DDoS and DNS networks.

Sterling, Va, Us

Provide project management support to the Operations Team for key initiatives to improve network monitoring capabilities, customer get-well plans, monthly telco costs, network resiliency, and implementation of new network management tools.Coordinate integration activities for new partners and staff into Neustar’s existing Service Operation Center, including network upgrades, portal configuration, phone system configuration, and process updates.Managed internal teams in achieving PCI certification for the Neustar DDoS network, including infrastructure changes, process documentation, risk management, and creation of a PCI Steering Committee.Implemented CMDB, SIEM, vulnerability scanning, and patch management procedures in compliance with new GRC policies following company separation.Managed build and turn-up of a new data center in Dubai, including lab testing, equipment installation/integration, as-built documentation, and customer portal enhancements.

Reston, Virginia, Us

Provide project management support to the Operations Team for key initiatives to improve network monitoring capabilities, customer get-well plans, monthly telco costs, network resiliency, and implementation of new network management tools.Coordinate integration activities for new partners and staff into Neustar’s existing Service Operation Center, including network upgrades, portal configuration, phone system configuration, and process updates.Manage internal teams in achieving PCI certification for the Neustar DDoS network, including infrastructure changes, process documentation, risk management, and creation of a PCI Steering Committee.

Washington, Dc, Us

Facilitate activities to support the migration of an existing customer base onto the Neustar platform, including customer notifications, management of contract timelines, conducting daily scrum sessions, and providing Executive Team updates.Assist Product Management with customer initiatives, including detailed project planning with the customer, coordinating technical discussions, and communicating product release dates.Provide project management support to the Operations Team for key initiatives to improve network monitoring capabilities, customer get-well plans, monthly telco costs, network resiliency, and implementation of new network management tools.Coordinate integration activities for new partners and staff into Neustar’s existing Service Operation Center, including network upgrades, portal configuration, phone system configuration, and process updates.Manage internal teams in achieving PCI certification for the Neustar DDoS network, including infrastructure changes, process documentation, risk management, and creation of a PCI Steering Committee.

Morrisville, North Carolina, Us

Managed the acquisition of a new office and lab facility, including coordination of the lease, office space planning, furniture purchase, phone system purchase, internet connectivity, security system, and physical move.Established and led organized weekly calls for two technical development programs and assisted the Chief Network Officer with staff calls, ad hoc conference calls, and offsite meetings.Served as the Network liaison with Finance regarding purchase orders and invoice payments, including management of approvals and escalations.

London, Gb

Consistently provide project management for customer pre-sales orders supporting Vodafone Enterprise customers, including delivery timeline and cost. Constantly liaise with internal teams to provide comprehensive assessments for various Vodafone products, including Unified Communications, Fixed Network, and Mobility.Instrumental in documenting internal reports and strategically assembling core bespoke solutions to meet clientele standards. Strategically develop initial delivery project plans based on feedback from internal teams regarding timelines, resources, and customer requirements.

London, Gb

Proactively coordinated project management for Fixed Network Telecommunications orders supporting Vodafone Enterprise customers, including configuration, testing and delivery. Sound communication skills defined in liaising with international customers and internal teams to ensure clear communication and direction for planned network deliveries and implementation.Effectively regulated customer-facing support for Business As Usual orders, including management of internal teams to support network delivery.

New York, New York, Us

Proactively coordinated project management for Fixed Network Telecommunications orders supporting Vodafone Enterprise customers, including configuration, testing and delivery. Sound communication skills defined in liaising with international customers and internal teams to ensure clear communication and direction for planned network deliveries and implementation.Effectively regulated customer-facing support for Business As Usual orders, including management of internal teams to support network delivery.

Overland Park, Kansas, Us

Managed enterprise projects for Sprint MVNO Strategic Partners device launches.Served as a liaison with vendors and internal customers to ensure clear communication and direction to ensure network designs and deployment for all elements delivered as part of the overall network rollout.Sound business acumen exhibited during the coordination of internal Network deliverables for specialized elements to support device launches for Strategic Partners.Efficiently directed the Network deployment of new devices for assigned Strategic Partners.

Overland Park, Kansas, Us

Served as project lead controller for the Qchat Zero-Touch WiFi Project.Facilitated communication with vendors and internal customers to ensure clear communication and direction to ensure delivery for all element upgrades as part of the overall network rollout, including hardware and software.Proactively spearheaded internal communications to ensure that all input collected in a timely manner to maintain the network design and testing timelines.Oversaw program management of Zero-Touch/WiFi over Direct Connect project.

Overland Park, Kansas, Us

Defined and guided the development of the FIAT Battery Electric Vehicle mobile application network integration. Established strong liaison with vendors and internal/external customers to ensure clear communication and direction on planned network rollouts, including testing of all network elements and the mobile application, including risk mitigation, scheduling issues, and coordination across the CVP platform. Strategically innovated a process for tracking open trouble tickets to ensure all major issues were resolved prior to launch, including daily checkpoint calls and triage coordination.

Reston, Va, Us

Conducted Telecommunications Backhaul orders and Core deployments, including vendor management and enterprise-level coordination. Worked closely with vendors and internal customers to ensure clear communication and direction on planned network rollouts, including vendor selection and purchasing.Designed and implemented internal processes for enterprise rollout of first trial network in Baltimore, MD, including project management of all engineering, marketing, regulatory, and construction functions, both internal and external.Adequately evaluated contract scope to identify potential risks to project execution and completion, then coordinate mitigation.

Overland Park, Kansas, Us

Provide support for outsourced Telecommunications network services contract, including guidance on contractual requirements, funding decisions, and contract changes. Interface with vendor and internal customers to ensure clear communication and direction on planned business changes.Develop monthly reporting for key team metrics, including definition of new metrics, report formats, tool requirements and necessary updates to capture historical data.Proactively review contract scope to identify potential risks as vendor relationship and pricing structure mature, including financial, legal, and operational impacts of anticipated changes.Update contract as necessary to mitigate risk and enhance benefits to Sprint’s overall business plan.

Overland Park, Kansas, Us

Oversaw NYC and Long Island real estate and construction operations for nation’s 3rd-largest wireless phone company. Supervised 20 employees and contractors responsible for site acquisition, leasing, construction support, process and procedure integration, and cell site turn on. Prepared budget forecasts. Negotiated and approved leases. Carried out procurement and vendor management.After taking over position, eliminated delays and brought group back on schedule for all projects. Resolved overdue equipment orders, billing delays, and team communication issues. Completed all 97 assignments on time and within budget, even as project number increased.Resolved vendor related issue involving lease management process.Eliminated $15M in outstanding vendor invoices.Reduced costs by identifying projects for elimination or delay without contract/lease penalties.Served as liaison between attorneys and landlord during ongoing legal issues regarding property.

Overland Park, Kansas, Us

Supervised 9 direct and 19 indirect reports. Directed inventory tracking, network changes, OMC equipment support, and software/hardware project/program management. Oversaw integration of new processes and procedures following Sprint/Nextel merger.Played key role in development of SLAs, metrics, and budget for asset tracking process.Recognized for achieving 75% better inventory accuracy than other regions.Reduced dropped and block calls in iDEN network through effective network changes.Led successful initiative to complete 40,000 network changes in 10-day period.Planned and directed rollout and testing of tools to enhance service delivery/availability.Formulated standardized report to monitor group’s performance against plan.Saved $200,000 per year by completing iBSC and NGD rollouts in NY and Philadelphia.Earned Circle of Excellence Award in 2006 for superior performance.

Overland Park, Kansas, Us

Established team to support region’s FNE engineering projects. Hired 4 project managers and 1 program manager. Defined team responsibilities, including hardware installs, software upgrades, and technical support, and conducted team training in project management and Nextel processes.Improved efficiency by developing and implementing standards for hardware deployments.Led switch installations for all Nextel-sponsored NASCAR races in region.Managed network installation and support for 2004 Republican National Convention in New York, and Democratic National Convention in Boston.Oversaw installation of $10M new switch (first since 2001) in 2005. Developed project plan and completed installation with no unscheduled down time.Completed several $5M equipment implementations even during 4-month ordering delay resulting from company changing over to new accounting system.

Overland Park, Kansas, Us

Coordinated software upgrades and led rollout of Northeast Regional Calendar for Baltimore-DC-Philadelphia region. Managed interactions between Implementation Engineering, Design Engineering, Performance Engineering, and National Headquarters to ensure adherence to schedules and work orders. Defined scope of hardware/software upgrades, determined resources, and set schedules.Led 2 major iDEN software upgrades, including one that facilitated optimization feature to double capacity of network without any hardware additions.Enforced utilization of Northeast Calendar within region, resulting in improved project tracking, scheduling, and completion. Also facilitated regular update reporting.Introduced processes to improve tracking of work orders through various engineering groups. Process later became standard for entire Northeast Region.

Overland Park, Kansas, Us

Carried out planning of SMS network and HLR network for Florida, Baltimore, Philadelphia, and DC sectors. Following re-organization, additional duties included planning for all network elements, facilities, etc. Conducted annual planning summits to review hardware and software upgrade plans. Determined equipment needs and budget allocations. Ensured budgets adhered to for each sector within region. Monitored budgets ranging from $5M to $20M per sector.Developed engineering and planning guidelines for SMS network group.Served as Engineering liaison to various Nextel partners.Reduced costs on projects through effective negotiation of purchases.Earned 3 Monthly awards, 2 Quarterly awards, and 1 Circle of Excellence award.

Overland Park, Kansas, Us

Planned and managed DAP migrations, tracked subscriber loading, and managed system upgrades.Managed DAP migrations in 2 of company’s largest markets, Detroit and New York.Successfully led VMS migrations during period of rapid network expansion.Improved quality by identifying and eliminating potential capacity-affecting issues.Enhanced productivity by introducing tools to support project management process.

Overland Park, Kansas, Us

Supervised 3 direct and 9 indirect reports. Performed hiring and training. Managed 2nd-tier support for Billing, Technical Support, and Retention areas. Also provided support for area code changes and DAP and VMS migrations. Created and implemented Retention Support Department.Improved customer satisfaction by introducing customer support survey program.Implemented new communication procedures to keep all field personnel updated on latest billing/system issues. Conducted surveys of all internal customers for improvements.

Overland Park, Kansas, Us

Overland Park, Kansas, Us

Overland Park, Kansas, Us

Overland Park, Kansas, Us

Overland Park, Kansas, Us

San Francisco, California, Us

Minneapolis, Minnesota, Us