Develops and delivers customer training webinars, workshops, and presentations.Creates articles, courses, videos, and other materials.Hosts and moderates training webinars.Creates the training schedule.Provides customer support and outreach via webinars, email, community posts, and social media.Manages the customer training site.Represents Articulate at industry conferences.

Helped plan ETC's CUE and Workshop conferences.Created and maintained training events in Cvent's event management software.Developed curriculum with subject matter experts and trainers.Delivered training to employees and end users.Created and maintained content for in-person and online classes.

Wrote the user documentation for the Eos Family, ColorSource Family, and Cobalt Family lighting consoles.

Supported the complete line of ETC products, past and present. Did troubleshooting and answered questions over the phone, email and online forums. Created and presented technical training classes.Created and updated databases and additional paperwork as needed. Product Specialist for Ion, Pharos, and the entire Expression family of console including Emphasis.

Programs: Advanced the contracts; assisted the Executive Director in finalizing the details of the entire stay of the artists; monitored the coordination of the technical aspects of the show; worked with staff and volunteers as needed; helped with special event: coordinated details of activities that are above and beyond our regular programming and served as Staff On Duty at selected events. Outreach: Assisted the Executive Director in promoting and organizing the outreach to the schools; prepared and sent study guides when applicable and acted as a Council representative at outreach activities. Grant writing: Helped to research new sources of funding; helped to write grants collect and organize necessary attachments.Fundraising: Worked closely with the Executive Director to carry out fundraising projects; looked for new ways to maintain strong relationships with past and prospective donors, all with the focus of audience development. Marketing: Helped to develop ideas for brochures, flyers, and posters for program promotion; created all press releases; created the newsletters and monitored public information for Council presented events. Helped to determine target audiences for each program and helped plan audience development strategies to achieve attendance and sales goals.Reception and Clerical Functions: Acted as the Council’s public receptionist, answered the phone, screen calls and/or visitors, and processed ticket orders.

Dramaturgical research, taught multiple sections of an Introduction to Theatre class as well as serving as a teaching assistant, and served on Season Selection Committee for 2003-2004 Season.