Created and revised procedures by analyzing operating practices, record-keeping and implementing changes.Developed administrative staff by providing information and educational opportunities.Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.Ensured operation of equipment by completing preventive maintenance requirements and calling for repairs.Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.Skills/Qualifications: Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication

Engaged with sales team to increase sales in assigned regions by developing and strengthening relationships with select producers.Assisted with high profile cases or producer underwriting needs by acting as a liaison between our New Business and Underwriting teams. Proactively interacted with selected producers to enhance the relationship and maximize sales opportunities. Distributed brochures to Nationwide agents, brokers, independent agents and producers by email, fax or online self-help options or using quoting engine.Administrative duties included policy issue, coding applications, renewing, reinstating policies and calculating agent’s commissions.Problem solving via telephone, fax, email, and incoming mailMedical Claims Examiner/Nationwide Health Plans Reimbursed payment using current fee schedules and guidelines for hospitals and physicians reimbursement contracts.Investigating coordination of benefits and members student status. Requested medical records and physicians statements.Reviewed and processed new claims to determine proper coding and timely filing guidelines. Auditing and adjudicating claim error reports.Customer Service problem solving via telephone, email, fax and incoming mail