Ginger Tullar Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Team’s top performer, processing 2,300+ requests on average monthly. Acknowledged by supervisor and colleagues across several departments by receiving numerous firm recognition rewards for regularly achieving error-free daily work and tackling complex projects in a speedy, accurate manner. Demonstrated leadership by monitoring team workload and alerting supervisor of bandwidth issues; partnering with supervisor to troubleshoot problems and analyze training needs.• Set up new clients/matters in billing database in adherence with specific requirements, averaging 1,200+ matters monthly. Assign client/matter numbers in compliance with complex numbering protocol.• Manage client/matter updates in multiple databases including updates to: client/matter names, inventors, staffing, addresses, reference numbers, transfers, and renumbers. Verify proper approvals are obtained.• Coordinate multi-faceted updates for large-scale projects utilizing Excel and Word formulas, such as VLOOKUP and Concatenate, to process updates more efficiently.• Conducted comprehensive rewrite and expansion of team procedure manual in OneNote which involved creating dozens of new instructional and reference guides.• Provide primary training for new and existing team members on basic and advanced procedures, both in person and remotely.• Proactively developed data integrity queries to prevent potential billing errors and missed staffing notifications. Examples: verifying new pro bono matters were coded as such in billing database to prevent invoices from erroneously being generated; verifying IP prosecution matters have paralegals assigned in ProLaw to ensure relevant personnel can meet deadlines.

Greater Minneapolis-St. Paul Area

• Primary point of contact for the creation and maintenance of client records data including setting up of new clients and matters; and assigning client/matter numbers in compliance with the firm’s complex numbering standards.• Manage various client/matter updates in multiple databases including updates to: client names, matter names, inventors, matter staffing, addresses, reference numbers, transfers, closings, and renumbers. Verify proper approvals are obtained before updates are processed.• Respond to research requests for audit letters by thoroughly searching databases for all related client numbers; track retention of litigation cases.• Collaborate with transfers, docketing, conflicts, and financial teams to update existing procedures for accuracy and document new procedures.• Provide policy, procedural, training, and technical advice for the team and other staff.• Perform weekly audits of team members’ work in a prompt manner; share findings with member and supervisor; research issues and provide additional training; confirm errors are fixed.

Greater Minneapolis-St. Paul Area

Primary point of contact for the processing of Other Personal Property Owned (OPPO) which is repossessed property written down to the amount of fair market value and transferred to the OPPO general ledgers. Research fair market value on property (includes cars, RVs, boats, and mobile homes) using Manheim, NADA, and other online resources. Perform daily and weekly OPPO reconciliations of the working inventory to ensure accuracy of accounts. Track trends in Excel for forecasting and evaluation. Process customer checks by researching their accounts to determine their product line, gain approval where necessary, and notify accounting to post to the general ledger. Distribute nightly audit logs to supervisors for the Retail Collections department; track the findings in the audit records in Excel. Compile and distribute monthly organizational chart and staffing assessments for the Retail Collections department.

Greater Minneapolis-St. Paul Area

Primary person in charge of all conflict searches and CRM data steward. Played key roles in two financial database conversions and CRM implementation, involving extensive data conversion testing, thorough data cleanup, and training.Highlights:• Conducted all conflict searches, adding 1,500+ new names monthly. Managed all database updates, including name changes and family tree updates. Created synonym table for enhanced searching capabilities. Escalated sensitive matters to intake committees and financial managers. Created all new clients/matters in billing database, averaging 700+ new matters monthly.• Discovered critical programming flaw in conflicts module which prompted action by the vendor to create and send design patches to their customers in order to recover lost data and prevent further data integrity damage.• Primary data steward of CRM database (150,000+ contacts). Duties involved: migration of users' contact lists, event tracking/reporting, creation of specialized data sets, tracking firm alumni information, execution of mass external communication, and importing external data.• Drew upon knowledge of SIC codes to track industry data for all new clients. Provided detailed client industry research and data analysis which allowed for strategic market decision making.• Played key role in the implementation of CRM database. Duties included: initial data conversion testing, migration of users’ contact lists, and creating dozens of checklists/validations.• Comprehensive annual analysis of active client base (5,000+ clients) based on client industry, revenue, and area of law to allow for strategic decision making. Analysis involved merging multiple reports from separate sources into Excel for the formulation of dozens of spreadsheets, charts, and graphs.• Tracked CLE records for all 250+ attorneys; sent regular reminders to attorneys regarding their status; reported to state oversight boards to maintain license compliance.

Greater Minneapolis-St. Paul Area

Primary person responsible for conflict of interest search requests and maintenance of conflicts database. Assisted the records department in physical file creation and onsite filing; helped in conversion from manual card index filing system to computer database for client records, requiring extensive manual data entry and verification.

Greater Minneapolis-St. Paul Area

Monitored incoming telephone calls and faxes; greeted visitors. Provided secretarial support to the CEO and CFO, including data entry, dictation transcription, filing, and photocopying.