Ginger Fitzpatrick Email & Phone Number

Mesa, Az

Rueil Malmaison, Paris, Fr

- Successfully manage 224 Domestic OEM accounts totaling over $18 million dollars.- Manage the open order reports to ensure the OEM budgets are made on a monthly basis.- Interpret customer requirements, match products to customer specifications/drawings and ensure quotes are technically compatible and competitive by communicating with the account manager, product manager and customer to determine/clarify project requirements.- Analyze, document and communicate contractual, technical and commercial terms - Prepare quotation packages based on product content and customer specific designs and specifications

Rueil Malmaison, Paris, Fr

- Successfully manage 224 Domestic and International OEM accounts totaling over $18 million dollars.- Prepare and distribute required export documentation for international shipments from three different warehouses.- Manage the open order reports to ensure the OEM budgets are made on a monthly basis.- Meet and exceed objectives of <3% call abandon rate, <15 seconds speed of answer, <1,110ppm order entry accuracy and 100% same day customer service responsiveness.- Run open order reports for high volume accounts to maintain accuracy of scheduled deadlines- Manually process an average of 200 orders per month.- Generate return authorizations for defective & new and unused product. Create credit memo once units are returned and approved for processing.

Rueil Malmaison, Paris, Fr

A high performing team leader in the Accounts Receivable profession with core competencies in strategic problem-solving, high volume account maintenance, sales team support, project management and implementing process improvements. •Handled Accounts Receivable for the accounts totaling a $45 million dollar receivable. •Monitored accounts for credit limit issues. Obtained approvals for credit limit increases if warranted by their payment history, financial situation and need.•Researched and corrected misapplied or incorrect payments on accounts along with researching payments that do not belong to our entity.•Obtained approval for tax write offs and credit the accounts.•Backed-up for cash application for all cash received from business partners including checks, wires and credit cards for both the Loves Park and Dallas locations.•Reported monthly to upper management regarding the status of receivables.

Rueil Malmaison, Paris, Fr

•Managed incoming phone calls and inquiries for all customer channels with a concentration in the OEM, Wholesale, International and Sourced Products markets.•Processed customer order returns, credits and expedites.•Company wide support for BaaN ERP Software.•Met and exceeded objectives of <3% call abandon rate, <15 seconds speed of answer, < 1,110 ppm order entry accuracy and 100% same day customer service responsiveness•Coordinated and instructed web training sessions for current and/or new partners requiring access to our iPortal ordering website

Cna Certificate Obtained

Business Administration And Management, General

Diploma