Ginger Klein Email & Phone Number

• Processing of accounts payable and accounts receivable• Visit off site buildings to inventory equipment, vehicles, computers and other office equipment • Processing of internal billing, capital/fixed assets• Processing of purchasing card statements and invoices• Running of daily reports, matching reports with processed invoices, scan report, convert to PDF’s, save reports in SharePoint• Maintain department SharePoint site• Submit request to Office of Administration for new employees pcard requests, updates and increase requests

United States

• Supported, compiled and reported key information• Evaluated, interpreted and analyzed data and business process and analyzed/monitored new, routine and ad hoc reports• Worked in Excel with pivot tables, v-lookups and macros• Created, enhanced and maintained budget or financial planning models, surveys and benchmarks• Responsible for data integrity among various internal groups and/or between internal and external sources • Created process flows in Visio• Maintained System Engineering service request queue, reviewing tickets, completing service requests for moving servers to steady state, firewall requests and worked with customer to obtain further. information needed to complete service request in a timely manner• Improved speed of service request processing times• Part of team that managed department’s Intranet to maintain a proper balance of content and tools

Maryland Height

• Supported more than 100 Sales Agents, confirmed prospects Medicare status, or confirmed doctors’ contracts, resulting in helping them achieve their sales goals• Submitted and tracked weekly expenses for one Director and nine Managers through Concur• Followed CMS regulations for the processing/handling of daily incoming applications • Facilitated weekly WebEx training Webinars for Agents• Proofed and approved ads for sales meetings and marketing• Supported one Director, nine Managers, and more than 100 external Sales Agents• Tracked Broker/Agents’ credentialing and certification processes and confirming Agents’ completion of all certification processes • Processed requests from Agents for mailings of marketing material to prospective clients

Greater St. Louis Area

• Through research, discovered an overpayment to a contracted agency, submitted to finance, resulting in recovery of $500,000• Collected, analyzed and documented Broker sales for multiple reporting projects at the same time. Developed reports and coordinated Broker payments• Produced monthly membership reports for management, to be used in Manager’s monthly presentation to senior staff and to be placed on company intranet• Skilled in working with highly confidential information • Worked closely and effectively with all levels of management to satisfy project/productivity requirements• Provided feedback to subsidiaries on larger campaigns and initiatives, including Requests for Proposals (RFPs) for companies such as Boeing and AT&T• Facilitated sales meetings to prospective members

• Researched referral and claim issues for staff of 23 Customer Service Representatives• Acquired transfers or other updates to be added to authorizations through Case Management and sent adjustments to Claims department for payment• Made calls to providers to inquire about referrals, initial determinations, appointments, treatment and claims.• Answered incoming calls and handling appropriately• Prepared and distributed materials as requested

Researched referral and claim issues for staff of 23 Customer Service RepresentativesAcquired transfers or other updates to be added to authorizations through Case Management and sent adjustments to claims department for payment.Made calls to providers to inquire about referrals, initial determinations, appointments, treatment & claims.Answered incoming calls and handling appropriately.Prepared and distributed materials as requested.