As an Operational Risk Officer on Citi’s Technology Risk and Control team, I coordinate and facilitate multiple risk and control forums varying in executive leadership exposure (CIO+) and with second and third lines of defense. I compile presentations, conduct draft reviews, and hold executive meetings to create internal awareness and track Citi’s top risks. I provide precise and timely governance the firm is delivering on required mitigation of key risks, while monitoring risk and control metrics and reducing or accepting the firm’s risk exposure. Specific day-to-day responsibilities include:• Plan risk forum agendas, collect and review meeting content, finalize meeting materials for executive leadership, facilitate forums, capture meeting notes, draft and distribute meeting minutes and action items, submit artifacts to regulators.• Coordinate identification, documentation, and mitigation of operational and technology risks with Risk and Controls Leads.• Identify and categorize conduct risk, strategic risk, high priority risk, and significant residual operational risks to track remediation and report to regulators.• Constantly streamline and focus key messaging for executive leadership on the key risks and calls to action, reducing pages in decks by more than 40% and increasing meeting time efficiency.• Prepare, deliver, and execute escalations for business sectors to superior forums, including up to the CEO (Jane Fraser) and her direct reports.• Simplify, standardize and clarify work projects for colleagues increasing efficiency in task execution• Break down barriers across the firm to timely deliver high priority issues• Conduct root cause analysis of incidents, assisting in identification of the lowest level break to prevent future incidents• Recognized across leadership and peers with multiple Citi Awards, member of several Global Employee Networks, and committed to Citi’s Mission and Value Proposition

As a Business Support Specialist on one of Wells Fargo’s Data Management teams, I prepared written responses to high priority initiatives involving regulatory compliance. These initiatives were intended to improve internal data quality controls, increase efficiency, as well as delivering on the corporate data management strategy. The successful remediation and execution of these deliverables was crucial for ensuring the bank’s regulatory compliance. The team was a fast-paced and high-pressure area, where attention to detail and timely responses were required to be successful in the role. Specific day-to-day responsibilities includes:• Drafting written responses to support Wells Fargo’s compliance to high priority regulatory issues• Worked with SMEs across execution teams to ensure accuracy and applicability of written responses• Partnered with Internal Audit to incorporate expectations for written responses, as well as assisted with testing during the validation phase• Reviewed, updated, and managed written responses with execution teams and senior leadership for approval• Packaged approvals, responses, and artifacts for delivery to Internal Audit and applicable Regulators• Worked to achieve successful testing and acceptance of the written responses by Internal Audit and Regulators, driving execution of Wells Fargo’s Data Management Strategy• Met and often exceeded SLA deadlines for written responses• Monitored and adhered to documentation retention standards• Wrote requirements for, tested, and implemented new team SharePoint for workflow, documentation, and storage of written responses for high priority issues• Expertly performed in a high-stress role with visibility to senior leadership, Internal Audit, and Regulators• Demonstrated Wells Fargo’s Vision, Values & Goals building impactful and positive employee relationships

Served as the Governance Manager in the Automation, Research, and Quality division at Fannie Mae. This division provided Quality Assurance and Governance control to Fannie Mae’s multi-billion dollar per year Expense Reimbursement process. Span-of-control included ~30 direct reports plus vendor management oversight. Day-to-day responsibilities consisted of monitoring daily QA production volumes, using subject matter expertise of the 571 Reimbursement process to coach team decisions, ensured ~15k/month QA reviews were completed timely and accurately, compiled and communicated results including actions plans for any deficiencies, identified all performance trends and delivered reliable and actionable analysis leadership, and analyzed, drafted, proposed, and obtained leadership approval for documented risk acceptance. Other primary duties consisted of production forecasting (inflow/outflow), vendor budgeting, cost-benefit-analysis (CBA’s), preparing for executive leadership updates, coaching teams’ implementation and mastery of lean management principles, all while building an exemplary operational governance team.