Ginger Mancha Email & Phone Number

Tempe, Arizona, United States

Commercial Central Support, User Support

United States

Analytics and Reporting, Salesforce

Tempe, Arizona, United States

On a Project Team to integrate business under one unified RightAngle billing system. Operated in multiple roles during the project timeline, serving as a Marketing Subject Matter Expert (SME), the team’s Pricing SME, Reporting SME, and External Communications Lead. As the Pricing SME responsible for 7,000+ pricing curves to be identified, validated, and.

Tempe, Arizona, United States

Managed direct reports in two different departments- Customer Service and Marketing, while tackling a year-long project to unify our loading system- TABS. Worked closely with other team members in the project to ensure a successful completion of the TABS conversion. Played an integral role in helping various groups understand the differences between the.

Tempe, Arizona, United States

Solely responsible for entering all delivered customer pricing and amendments into the RightAngle billing system. Building a strong working relationship with contracted and non-contracted customers in order to resolve any billing issues in a timely manner. Assisting field sales with analyzing data, and making changes needed to positively impact profits..

Tempe, Arizona, United States

Monitor daily customer allocation thru the use of various reports, while identifying methods to streamline daily reporting processes. Managing the transition of delivered fuel customers to a new pricing system, working with the project manager and external vendor. Recommendations made to improve the customer and vendor relationship thru this new pricing.

Tempe, Arizona, United States

Supervised a department of 16 Customer Service Representatives for the Wholesale Division. Monitored, trained, and continually identified process improvements of daily special tasks, urgent customer and sales representative requests. Improved the business by identifying key areas that had an effect on contract negotiations. Lead a team to ensure accurate.

Tempe, Arizona, United States

Trained entry level Customer Service Representatives for the Wholesale Division. Team member of a project that enhanced Customer Service Representatives ability to resolve higher level challenges. Produced new comprehensive training that improved daily productivity, and processes. Empowered the Customer Service team to look for additional opportunities for.

Chandler, Arizona

Led a sales driven team of Customer Service Sales Associates, enabling associates to create displays, and training materials that improved quality and performance. Utilized daily productivity reports to consistently monitor business needs and ensure profitability. Requested by upper management to travel to other locations to implement change within the.

Phoenix, Arizona, United States

Managed a team of Customer Service Sales Associates ensuring weekly and monthly individual sales quotas were met. Implemented daily discussions to ensure daily expectations were exceeded. Leveraged associates personal sales goals to increase the organizations expected results.

Chandler, Arizona, United States

Managed daily inventory processes, opening and closing procedures for the business. Responsible for ensuring company housekeeping and visual standards were met to increase sales. Involved in higher level customer resolution to ensure company's core values were disseminated.