Ginger Mancha Email & Phone Number

Tempe, Az, Us

Tempe, Arizona, United States

Commercial Central Support, User Support

United States

Analytics and Reporting, Salesforce

Tempe, Arizona, United States

On a Project Team to integrate business under one unified RightAngle billing system. Operated in multiple roles during the project timeline, serving as a Marketing Subject Matter Expert (SME), the team’s Pricing SME, Reporting SME, and External Communications Lead. As the Pricing SME responsible for 7,000+ pricing curves to be identified, validated, and entered into the new system. Working side by side with other department teams to identify gaps in pricing data sets. Reporting SME for the team, developed a reporting matrix to confirm in and out of scope data. Worked cross-functionally to hand off out of scope reporting requirements. Working with the business to understand key data elements for 100+ reports used by the business, and identifying new development as needed. External Communications Lead and liaison for the business on a People, Change and Enablement team to ensure changes were documented and communicated accordingly both internally and externally. Held an integral part of developing a formal approval process for internal and external communications and ensuring the process was executed accordingly. Maintained a log to capture all team changes and worked with the SMEs to understand changes and draft communications needed. Active participant in training sessions to identify content needed to train the business and delivered end user training. Successfully finalized the project with superior results.

Tempe, Arizona, United States

Managed direct reports in two different departments- Customer Service and Marketing, while tackling a year-long project to unify our loading system- TABS. Worked closely with other team members in the project to ensure a successful completion of the TABS conversion. Played an integral role in helping various groups understand the differences between the new and outdated billing systems. Worked closely with various departments as we transitioned the Western Refining and Andeavor businesses.

Tempe, Arizona, United States

Solely responsible for entering all delivered customer pricing and amendments into the RightAngle billing system. Building a strong working relationship with contracted and non-contracted customers in order to resolve any billing issues in a timely manner. Assisting field sales with analyzing data, and making changes needed to positively impact profits. Monitors supply and refinery issues to make solid decisions on pricing and customer allocations. Gather and coordinate complex data into manageable reports that create discussion and collaboration. Effectively analyze and evaluate information to make solid decisions, in order to minimize costs and reduce risk. Negotiates pricing with customers based on current market trends. Develops and maintains positive working relationships to gain knowledge and grow professionally. Guide the Customer Service Department Supervisor on management skills needed to improve department productivity.

Tempe, Arizona, United States

Monitor daily customer allocation thru the use of various reports, while identifying methods to streamline daily reporting processes. Managing the transition of delivered fuel customers to a new pricing system, working with the project manager and external vendor. Recommendations made to improve the customer and vendor relationship thru this new pricing system.

Tempe, Arizona, United States

Supervised a department of 16 Customer Service Representatives for the Wholesale Division. Monitored, trained, and continually identified process improvements of daily special tasks, urgent customer and sales representative requests. Improved the business by identifying key areas that had an effect on contract negotiations. Lead a team to ensure accurate quantities were being delivered to a new national customer, working with supply chain management. Resulting in a continued strong partnership between external vendor and customer, and securing large contract stability.

Tempe, Arizona, United States

Trained entry level Customer Service Representatives for the Wholesale Division. Team member of a project that enhanced Customer Service Representatives ability to resolve higher level challenges. Produced new comprehensive training that improved daily productivity, and processes. Empowered the Customer Service team to look for additional opportunities for advanced resolutions of customer discord.

Chandler, Arizona

Led a sales driven team of Customer Service Sales Associates, enabling associates to create displays, and training materials that improved quality and performance. Utilized daily productivity reports to consistently monitor business needs and ensure profitability. Requested by upper management to travel to other locations to implement change within the organization, and institute a mentoring and networking program.

Phoenix, Arizona, United States

Managed a team of Customer Service Sales Associates ensuring weekly and monthly individual sales quotas were met. Implemented daily discussions to ensure daily expectations were exceeded. Leveraged associates personal sales goals to increase the organizations expected results.

Chandler, Arizona, United States

Managed daily inventory processes, opening and closing procedures for the business. Responsible for ensuring company housekeeping and visual standards were met to increase sales. Involved in higher level customer resolution to ensure company's core values were disseminated.