TRANSUNION CONSUMER INTERACTIVE, Chicago, Illinois Engineer, Quality Assurance, 2019-2024• Planned, coordinated, and led all aspects of quality assurance as part of fast-paced agile scrum team, overseeing proprietary online application written in Java, and tested in Google and Internet Explorer.• Collaborated on creation and execution, and reporting results of manual tests • Provided documentation in Word, Excel and SnagIt for product and developers to document testing results including defects.• Improved testing efficiency by creating reusable test cases.• Provided QA estimates, requirements analysis, and project risk in sprint planning meetings.• Participated in retrospective meetings and actively worked to continuously improve QA processes and procedures.• Worked with local and distributed scrum team members daily.• Developed effective relationships with key stakeholders across technical and business teams.• Leveraged expertise in exploratory testing, and user acceptance testing.• Used SQL queries daily to verify data.

Collaborated on creation, execution, and reporting results of manual tests as part of story testing.Improved testing efficiency by creating reusable test cases.

Planned, coordinated, and led all aspects of quality assurance as part of fast-paced agile scrum team, with proprietary online application written in C++, and tested in Google and Internet Explorer.Collaborated on creation, execution, and reporting results of manual tests as part of story testing.Improved testing efficiency by creating reusable test cases.Provided QA estimates, requirements analysis, and project risk in sprint planning meetings.Participated in retrospective meetings and actively worked to continuously improve QA processes and procedures.Worked with local and distributed scrum team members daily.Developed effective relationships with key stakeholders across technical and business teams.Served as key quality assurance resource assisting with second level help desk.Leveraged expertise in exploratory testing, and user acceptance testing.Used SQL queries daily to verify data.Created online help documentation in Word, Excel and ScreenStepsLive for users, thereby reducing the amount of one-on-one training required to efficiently utilize application.Demonstrated software bugs via WebEx to developers and / or business owners to determine process to fix for sprints. Provided written documentation and screenshots to support findings.Leveraged knowledge of all aspects of the SDLC

Worked with 32 remote associates, including eCommerce specialists, to support growing eCommerce initiative within company. Communicated corporate information, including guidelines for business processes, software releases, and new functionality of online shopping application, that pertained to eCommerce specialists. Created user guides and online help documentation for eCommerce Specialist reducing need for one-on-one training of new associates. Centralized documentation on SharePoint to improve ease of access. Trained remote associates on all aspects of online shopping application use and new functionality.