Ginger Morrison Email & Phone Number

Austin, Texas, United States

Build trust and meaningful relationships among champions and key executives Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitorsDrive customer strategy and maintain account direction workingCreate and drive a value realization plan for customersProactively identify account risks and drive mitigation strategyAssisted with improving and creating internal process and procedures Create new onboarding materials for Dynamic AdsOnboard Dynamic Ad clients via zoom and provide care calls and success follow-ups monthlyManage operations for key professional services programs, R2G2 program, and Dynamic AdsCoordinate and drive the achievement- of key performance metricsEffectively manage business through regular health checks, data analysis, and forecast reporting

Austin, Texas Area

Assigned stable of accounts that saw an increase of individual monthly revenue by 15Onboarded 100+ customers to various company platforms and servicesProminent customer facing responsibilities giving presentations displaying the benefits of servicesProactively help to troubleshoot client problemsMaintain accounts topping $100,000+ monthly100% retention of accounts under managementIncreased average acceptance of accounts by 8%Helped increase sales by 400% within the past yearAnticipate needs and provide assistance and expertise to customers to improve their success and understanding of platformMaintain relationships with customers across the country to ensure continued engagement with platform and identifying opportunities to increase sales and revenueCultivate and grow more mutually beneficial relationshipsNegotiate contract renewals and cross-selling opportunitiesFrontline Contact for 2,400+ Dealerships NationwideConduct online training sessions with 100+ new clients and lead on boarding sessions to ensure and increase engagement and success rateHelp drive adoption and maintain top accounts with key stakeholdersCreate and manage the client life cycle process (starting from the initial sale through all phases of implementation)Executed special projects to increase revenue and drive customer success rate with platform, growing acceptance rate from 25% to 37%

Austin, Texas Area

Actively managed and trained 15 direct reports across multiple projectsPerform Random Audits of CE Analyst to Ensure AlignmentConduct Bi-Weekly One-on-Ones to Guide Career DevelopmentAnalyze and Maintain Daily/Weekly/Monthly ReportsGenerate Internal and External Client Reports on Customer Experience DataWork with Operations, QA Manager and AGM QA Scrubbing/Root Cause Analysis

Austin, Texas Area

Monitor and Audit Transactions Performed by CEA team and CSRsTrain New Auditors and Conduct Touchpoints with New HiresCalibrate Internal Processes with Trainers, Team Lead, Agents and CEAsAide in Retraining, CE Orientations and HuddlesEdit Vendor's Coaching Playbook Work with Operations, QA Manager and AGM QA Scrubbing/Root Cause Analysis

Austin, Tx

Receive phone calls from High Value sellers and/or members of the eBay Community. Effectively identify problems and issues by performing relevant research using the appropriate tools. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues. Maintain and promote a positive attitude while meeting productivity goals. Continually display initiative to take on additional responsibilities toward professional growth. Efficient and accurate resolution of issues and questions regarding customers’ accounts. Reliably follow-up with customers on issues.

Austin, Texas

Supervise and Train Staff, Conduct Performance ReviewCreate New Training ManualCoach Team Members and New HiresManage Team to Ensure Top Quality Customer ServicePartner with Team Leaders in Costa Rica to Cover High Calling DemandsResolve Issues Impacting the Order Entry process Cross Train in other Supervisory RolesRoot Cause Analysis

Austin, Tx

Process inquiries and sales orders in a timely, accurate, and efficient mannerInteract with our Credit/Collections department to coordinate shipment releases when customers are on holdCheck Open Order and Backlog reports daily to ensure timely processing of customer orders. Determine priority of shipmentsKeep customer informedQuickly resolve order issues to the satisfaction of the customerWork with functional business organizations to keep process documentation updatedHighlight potential problems and possible solutions to facilitate speedy issue resolutionCommunicate effectively with customers, sales personnel, and internal staff Quickly resolve customer issues and proactively resolve process issues that can contribute to customer dissatisfactionUse judgment to balance between company policy and customer satisfaction

Austin, Tx

Developed and maintained schedule for 12 employees and processed payroll accordinglyProvided professional development for associatesIdentified new ways to improve CS processes and proceduresAssisted with reporting and quality assurance programs Monitored Service Center productivity and effectivenessResponsible for hiring and training of associatesPerformed monthly one-on-ones and Annual ReviewsConflict resolution via research, positive communication, and problem solvingDocumented and escalated enhancement requests to increase productivity and customer experienceWorked with Product and Technical team to resolve high priority production and technical issues, enhancement requests that impacted the customer serviceMaintained high customer support levels through the use of quality assurance techniquesPerformed conflict resolution via research, positive communication, and problem solving skillsMaintained confidentiality of sensitive correspondence and communications

Austin, Tx

First and often only point of contact with potential and existing customersCommunicate services and process; assist customers with layout and writing copy and maintaining overall customer satisfactionAble to communicate with customers, offering services by translating the technical into the non-technicalAssist customers with copy helping them avoiding vague or incomplete writing and languageProvide assistance with technical troubleshooting, problem-solving and issue resolution

Austin, Tx

Respond to Custodial Parents through a voice mail system, email system and live callsProvide updates on payment history information, case specific information such as last actions taken, and setting of expectations in regards to case flow Responsible for determining if case is being handled properly through the case flow processPerforms conflict resolution by means of research, positive communication, and problem solving skillsProactively seek out ways to identify potential CP upsets and implement processes to ensure the potential upsets are turned into a positive relationship building experience

Austin, Tx

Verified and accurately keyed in technical and testing information on patient requisitions Organized, filed, and sorted patient requisitions and process all incoming specimensProblem resolution, maintained quality control, ran numbers and verified production numbers Promptly responded to incoming requests with timely and thorough follow-up of customer service issues and concerns

Austin, Tx

- Researched, wrote, and proofread newsletter articles for the e-newsletter and website, brochures and marketing collateral, press releases and media alerts, a wide variety of donor-related letters and grants

Guatemala

Conducted field research on Community Involvement of Women in Disaster Planning through interviews and surveysWrote a research article which is currently under consideration for publication with University of Oklahoma Press

Austin, Tx

Developed and maintained Membership Database for TX Folklife Resources Processed membership dues, donation entries and mailed acknowledgement and membership letters Reorganized Healthier Neighborhood Tool Kit through research and development skills for TX Dept of Health and organized Advisory Council for editing of Healthier Neighborhood Tool Kit

Austin, Tx

Processed incoming and outgoing mail, performed data entry of all incoming mail, handled and processed all incoming payments and routed all incoming and outgoing mail to the appropriate departmentsAssisted all departments on daily basis

Master Of Science - Ms, Management And Leadership

Bachelor Of Arts, English With Emphasis On Professional Writing

Bachelor Of Arts, Anthropology

Activities and Societies: Development/Communications Internship at the Center for Child Protection, Field School in Santa Catarina.