Ginger Nicholson Mba Email & Phone Number

Phoenix, Arizona, Us

I was recruited to Republic Services to manage and implement solutions for Customer Experience to improve Salesforce effectiveness and efficiency. Ensured processes and systems support were improved throughout all Sales verticals within the company. Engaged with executives, IT stakeholders, and outside vendors to design, develop, test, train, and implement solutions to meet the evolving needs of Customer Experience. PRINCIPAL RESPONSIBILITIES:✔ Subject matter expert on Salesforce Sales Cloud, sales processes, and technology solutions within CRM.✔ Ensured training and processes were successfully rolled out to all Sales verticals.✔ Project management to drive innovation and continuous improvement: detailed project plans, deliverables met on time, and project implementation and testing.✔ Excellent and timely communication with executives, key business partners, and Customer Experience team regarding vision, initiatives, expectations, priorities, status updates, issues, and critical information.✔ Salesforce: reporting, configuration, development, process design, standardization, Salesforce Sales Cloud planning and execution, and functional and user training.✔ Analytical skills: Salesforce reporting, Business Intelligence, Excel reports, and PowerPoint presentations✔ Sales reporting, territory alignment, weekly and monthly revenue reporting, and overall sales analysis.

Tempe, Az, Us

I was recruited to ASU to lead all grants, operations, and financial reporting for the Next Education Workforce. Created new grant and financial management systems and dashboards that produced effective monitoring and reporting for all stakeholders. Built a portfolio of new systems and processes for a rapidly expanding national team of 30+ that defined workflows to help serve customers quickly and efficiently.SELECTED ACHIEVEMENTS:✔ Within the first two months in the role established and implemented a defined grant tracking and reporting system.✔ Scaled project management across teams that produced immediate results achieving deadlines ahead of schedule and delivering accurate grant reports to customers.✔ Built dashboards to track monthly results and KPIs for budgets, outcomes, implementation, ROI, and grants.✔ Developed a complete policy and process handbook defining all team systems to drive consistent workflow expectations.✔ Built and organized financial reports for the executive team to monitor performance monthly, quarterly, and yearly.

Chandler, Arizona, Us

I was promoted to the Senior Director of Sales Operations role to expand my leadership improving the effectiveness of Embark's sales and marketing teams. Created a culture that drove behaviors producing results for programs in which they consistently achieved their monthly, quarterly, and yearly enrollment goals. I oversaw 35+ sales and marketing team members at 12 programs dispersed nationwide with a $150M brand portfolio. Traveled extensively to programs providing sales and marketing observations, ride-alongs, training, in-services, and direct coaching to empower program leaders.SELECTED ACHIEVEMENTS:✔ Led Embark's sales and marketing systems through audits, reports, industry trends, and accountability.✔ Developed quarterly awards system to recognize superior sales performance and revenue growth.✔ Developed a complete portfolio of virtual sales and marketing training courses: professional selling, prospecting, account management, lead generation, Salesforce, digital marketing, closing, managing referral partner relationships, performing clinical evaluations, and executive leadership.✔ Evaluated all programs for brand management and effectiveness; integrated industry best practices for sales, marketing, engagement, advertising, event planning, and social media marketing.✔ Salesforce expert - I worked with Salesforce Developers to create *new* tools, apps, key performance indicators, dashboards, and reports that enhanced functionality and drove accountability across national sales teams using critical thinking.

Chandler, Arizona, Us

I was recruited to Embark to drive continuous improvement with business effectiveness in sales and marketing. Traveled nationwide and reported directly to the CMO. Frequently interacted with key stakeholders, including the CEO, CFO, COO, Vice Presidents, Executive, Marketing, and Admissions Directors. SELECTED ACHIEVEMENTS:✔ December 2021 won inaugural "SERVICE" Culture Award for Embark voted on by peers nationwide.✔ Provided customized training and onboarding for new and seasoned executives in sales, marketing, PR, leadership, advertising, recruiting, change management, and networking to support effective staffing.✔ Salesforce administration support for national sales teams: dashboards, reports, data analysis, KPIs, data management, training, new user onboarding, business analysis, and process improvement.✔ Built and maintained the organization’s Learning Management System (LMS) website “Embark Academy” using WordPress.✔ Served as the face of Embark and its long-term programs on social media and with key referral partner relationships by attending local and statewide seminars, tradeshows, workshops, and conferences.

Tempe, Az, Us

I was brought to ASU to collaborate cross-functionally on recruitment campaigns and admission strategies. I served as the face of ASU to its corporate partners and all stakeholders to maintain marketing communication.SELECTED ACHIEVEMENTS:✔ Consistently exceeded recruitment goals by collaborating with the team to set priorities and research and analyze recruitment campaigns.✔ Became a subject matter expert (SME) for the enrollment process and degree program offerings.✔ Collaborated with university groups, including academic, student support, admissions, and registration.

Mayfield Hts, Oh, Us

I was retained by State Industrial Products after it acquired Scot Labs in 2018. I oversaw all business activities for Scot Lab’s $5M chemical product line, contributing to the company’s total $130M brand portfolio. I provided exclusive leadership to the team and customers throughout the business acquisition and integration.In this role, I reported directly to the CEO and regularly coordinated with executive-level managers, including the COO, CFO, Legal, Product Development, Chemists, Technical, and Plant Management teams.SELECTED ACHIEVEMENTS:✔ Led the end-to-end product marketing and development lifecycle, including participating in concept discussions, rollouts, and modifications; collaborated with R&D, purchasing, regulatory, and QA teams.✔ Drove continuous improvement to sales and marketing processes and established new processes, Go-to-Market (GTM) strategy, and training program development from the ground up.✔ Streamlined operations by consulting and implementing new business processes, including a new CRM HubSpot, lead generation, campaigns, products, pipeline, expense management, and sales goals.✔ Consistently delivered on financial targets and all KPIs for the business; participated heavily in annual budgets, business forecasting, AOP, and website content management.✔ Maintained client relations with all Global Private Label partners, which accounted for 80% of the company’s business using interpersonal skills and leadership.✔ Hired, supervised, and developed a highly effective team of direct reports and interns in customer experience, inventory management, AR, lead generation, sales, and marketing. Provided support with talent acquisition and talent management.

Kansas City , Ks, Us

I was recruited to the organization as a key member of the Business Management team and promoted five times to Customer Service Lead, Merchandiser, Sales Manager, Key Account Rep, and Key Account Manager.I was promoted to the Key Account Manager role to maintain a $25M+ portfolio. I worked across sales management, marketing, operations, supply chain, legal, quality assurance, and accounting teams to effectively lead a team of 55 nationwide.SELECTED ACHIEVEMENTS:✔ Delivered 10-12%+ business growth YOY, consistently for revenue and gross margins.✔ 3X recipient of Dean Foods’ National Award, 1st Place, for creativity with marketing plans and corporate partnership execution. ✔ Led the full RFP lifecycle, including contract management and overseeing government proposals.✔ Managed the full sales pipeline. This included budgeting, negotiations, business development, business reviews, pricing analysis, media relations, internal communications, market analysis, and presentations.

Master Of Business Administration (Mba)

Bachelor Of Arts - Ba, Organizational Management