Interpersonal Demonstrated ability to handle customer complaints and inquiries efficiently and effectively. Utilized effective persuasive skills by up-selling customers into additional products and services. Provided excellent customer service.Organizational Planned and organized promotions and events. Assisted with pricing, inventory, and weekly purchasing. Recognized by supervisors as being detail-oriented in a fast-paced environment.Management Trained new employees in effective sales techniques and day-to-day operations. Responsible for handling large sums of money and effectively entering daily sales into a spreadsheet. Served as store supervisor in manager’s absence.Specialties:  Thirteen years experience in the customer service industry. Excellent analyzing and problem-solving abilities. Excellent written and verbal communication skills. Proficient in Microsoft Excel, Access, PowerPoint, and Word. Possess ability to multi-task and prioritize in high-stress situations.