Ginger Parfet Email & Phone Number

United States

• Organize and implement Windows 11 desktop computer upgrades.• Manage computer deployment and equipment orders for end-of-life replacement

Joliet, Illinois

• Implement Windows 10 desktop computer upgrades.• Utilize Active Directory daily to setup new user system access and add new hardware to the network. • Assist the iSeries System Engineer in supporting ACSC system, utilizing IBM iSeries (AS/400), and working with vendor support to resolve any system errors.• Provide IT support for customers for Office 365, and answer any questions the customers have about the service.• Experienced with Commvault to monitored and resolve… Show more • Implement Windows 10 desktop computer upgrades.• Utilize Active Directory daily to setup new user system access and add new hardware to the network. • Assist the iSeries System Engineer in supporting ACSC system, utilizing IBM iSeries (AS/400), and working with vendor support to resolve any system errors.• Provide IT support for customers for Office 365, and answer any questions the customers have about the service.• Experienced with Commvault to monitored and resolve any backup issues for the daily and quarterly backups.• Created team documentation for technical procedures and policies to improve processes and create best practice.• Share in the On-Call rotation.• Help support AV Tech with conferences meeting setups when needed. Show less

Naperville, Il

• Proficient with IBM Tivoli Storage Manager (TSM), including setting up server backups and file restores• Performed team auditing to ensure team is compliant with company policies. • Experienced with Netbackup and manage weekly tape ejects.• Generated monthly reports to monitor the backup environment. • Provisioned and supported backups in an Enterprise environment.• Lead analyst on EMC Data Domain VTL firmware upgrades.

Joliet, Il

• Promptly responded to help desk tickets and ensure that user support calls and service requests are handled in a timely manner. • Provided desktop support including computer setup and replacement.• Primary responsible for the point-of-sale (POS) system with data updates and system maintenance. • Monitored and reported system performance issues as necessary on critical systems. • Troubleshoot phone issues and install phones including phone switch connections

Oak Brook, Il

• Formatted and created daily, weekly, and/or monthly reports for senior management and Board of Directors.• Backed up critical systems and created new procedures to ensure efficient working environment. • Modified programs to update information. • Responsible for daily maintenance on the AS/400 system. • Assisted with OBRE (Office of Banks and Real Estate) IT audits.

Bachelor Of Arts (B.A.), Interdisciplinary Studies With Minors In Business Management & Management Information Systems (Mis)

Completed Vmware Certified Associate (Vca)

Associate Of Science (A.S.)

Certificate, As/400 Specialist

Certificate, Rpg Programmer