Ginger Rocks Email and Phone Number
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Highly motivated leader with extensive sales and marketing expertise in account management, building strong teams, increasing productivity and impacting bottom line performance. Proven track record of consistently growing and surpassing targets. Excellent at developing and implementing new processes that result in standardization and improved efficiency. Relates well with customers and all levels of an organization. Encourages team selling to achieve individual and company goals. Visionary, strategic and conceptual leader who generates new ideas and initiates positive change. Quick study and very goal oriented. Demonstrated analytical, problem-solving and organizational skills. Adept at managing various responsibilities simultaneously while being detail oriented and collaborative. Delivers results in a fast-paced environment while working within deadlines. Exceptional listener who inspires excellence in others with a solid work ethic, focused on high standards while maintaining the highest level of integrity and professionalism.Specialties: Sales Management, Operations Management, Process management, Project Management & Full life cycle of Global Services with 3 restructures.
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Core Account ManagerEcco Electronic Connector Company Oct 2018 - PresentNaperville, Illinois -
Core Account ManagerEcco Electronic Connector Company Oct 2018 - Present -
Director, Institutional SalesParts Town Jan 2017 - Jul 2018Addison, Illinois Orchestrated the Institutional segment from inception. Coached, trained and mentored a team of 18 Customer experience specialists, proactive representatives, parts ID and Order Quality Specialists. Tasked with running two teams and developing a different experience and team structure to meet the different needs through creative resource planning. Expanded role to manage 6 proactive reps. Created and implemented new Salesforce processes to track outbound sales performance. Redesigned a more focused segmentation by verticals within the proactive team. Developed individual plans with team members. Identified continuous process improvement opportunities to find new ways to delight customers. Consistently improved hold times over prior year. -
Director, Customer Experience I-TeamParts Town Jan 2014 - Jan 2017AddisonResponsible for Part Town's Independent Restaurant segment focusing on delighting each customer by delivering an enthusiastic customer service experience during every interaction. Playing an active role in the development of both the team members and the segment strategy. Created a unique team culture, setting high standards across the organization. Only one to achieve having 4 employees hand selected to participate in the prestigious Parts Town University program. Successfully hired and trained 18 new employees in 2016. Exceeded I-Save goal by 17%. Planned and implemented new I-Save freight program. Reported and analyzed key performance data regarding call volume, hold times, email volume, response time and productivity. Improving customers service quality and redesigning processes. -
Sales & Marketing ManagerEclipse Sales Technologies, Inc. May 2010 - Dec 2013NapervilleThe primary focus of this position is prospecting, qualifying and marketing Eclipse products and professional services. Driving sales growth through new or dormant accounts, by arranging appointments for the sales engineers. Implementing new CRM system to help organize customer data and improve sales cycles. Once completed train and roll out to other employees. -
Inside Sales ManagerDcvast Dec 2008 - Sep 2009Improved the efficiency of service contract renewals with inside sales representatives and contract specialist. Supported field sales in managing account relationships and business opportunities. Key member of Vision 8, a plan to develop employees. Developed team member accountable for asset reconciliation. Responsible for partner program management to assure company received profit margin. Accountable for partner relationships with vendors. Organized sales leads from an outside source to obtain external funds for additional marketing. -
Manager Global ServicesNewark Mar 2005 - May 2008Responsible for sales revenue of $24,000,000 as well as setup and management of inside sales and operations team for global services organization. Provided support for global accounts, contracts and e-procurement customers. Managed 15 inside sales/customer service representatives. Created and administered business processes and policies unique to large global customers such as Motorola, General Electric and Honeywell. Developed automated order and quote processing, paperless invoicing, bar coding, dedicated inventory and stockroom solutions. Successfully directed team on expanding product knowledge and improving quote transaction cycle time Worked with customers on product specifications to convert from special order to catalog product. Created incentive programs to improve morale and motivate team. Set stretch targets and designed tracking system, achieving team’s annual goal. Developed and implemented e-procurement training and change management, internally and externally, driving customer compliance to achieve some of the highest e-procurement sales in the company. -
Supervisor Global ServicesNewark Jan 2005 - Mar 2005Implemented processes and policies designed around the highly customized value proposition of global customers. Coached 15 sales representatives and account coordinators. Met operational and financial targets. Planned and collaborated across functions. Developed virtual team to enable more efficient centralized call center. Organized/coordinated transition, including communication planning and training support. Initiated, designed and implemented job shadowing program. Improved collaboration/communication. Successfully implemented new phone system IP agent. Performed site installation and troubleshooting. Organized training and go live events. Performed monthly analysis on key metrics. Acted on quote collaboration team responsible for company process improvement. Created new process and traveled throughout the Midwest to conduct training. -
Lead Account RepresentativeNewark May 1998 - Dec 2004Excelled in customer satisfaction and exceeded key metrics goals. Performed outbound sales calls, improving customer base and retention while maintaining target service level. Attained prestigious platinum club award by growing revenue 120% using self-designed campaigns. Key member of super supplier program, pilot for global services team. Launched and implemented new product sourcing tool e-quote. Led customer training nationwide.
Ginger Rocks Skills
Ginger Rocks Education Details
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AshridgeCertifications
Frequently Asked Questions about Ginger Rocks
What company does Ginger Rocks work for?
Ginger Rocks works for Ecco Electronic Connector Company
What is Ginger Rocks's role at the current company?
Ginger Rocks's current role is Core Account Manager at Ecco Electronics Connector Company.
What is Ginger Rocks's email address?
Ginger Rocks's email address is gr****@****own.com
What is Ginger Rocks's direct phone number?
Ginger Rocks's direct phone number is (800) 438*****
What schools did Ginger Rocks attend?
Ginger Rocks attended Ashridge.
What are some of Ginger Rocks's interests?
Ginger Rocks has interest in Reading Non Fiction, Career Planning, Boating, Networking, Fitness.
What skills is Ginger Rocks known for?
Ginger Rocks has skills like Account Management, Sales Management, Sales, Process Improvement, Crm, Leadership, Team Building, Strategy, Management, Operations Management, Cross Functional Team Leadership, Customer Satisfaction.
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