Ginger Rocks Email & Phone Number

Naperville, Illinois

Addison, Illinois

 Orchestrated the Institutional segment from inception. Coached, trained and mentored a team of 18 Customer experience specialists, proactive representatives, parts ID and Order Quality Specialists. Tasked with running two teams and developing a different experience and team structure to meet the different needs through creative resource planning..

Addison

Responsible for Part Town's Independent Restaurant segment focusing on delighting each customer by delivering an enthusiastic customer service experience during every interaction. Playing an active role in the development of both the team members and the segment strategy. Created a unique team culture, setting high standards across the organization. Only.

Naperville

The primary focus of this position is prospecting, qualifying and marketing Eclipse products and professional services. Driving sales growth through new or dormant accounts, by arranging appointments for the sales engineers. Implementing new CRM system to help organize customer data and improve sales cycles. Once completed train and roll out to other.

Improved the efficiency of service contract renewals with inside sales representatives and contract specialist. Supported field sales in managing account relationships and business opportunities. Key member of Vision 8, a plan to develop employees. Developed team member accountable for asset reconciliation. Responsible for partner program management to.

Responsible for sales revenue of $24,000,000 as well as setup and management of inside sales and operations team for global services organization. Provided support for global accounts, contracts and e-procurement customers. Managed 15 inside sales/customer service representatives.  Created and administered business processes and policies unique to large.

Implemented processes and policies designed around the highly customized value proposition of global customers. Coached 15 sales representatives and account coordinators. Met operational and financial targets. Planned and collaborated across functions.  Developed virtual team to enable more efficient centralized call center. Organized/coordinated.

Excelled in customer satisfaction and exceeded key metrics goals. Performed outbound sales calls, improving customer base and retention while maintaining target service level.  Attained prestigious platinum club award by growing revenue 120% using self-designed campaigns. Key member of super supplier program, pilot for global services team. Launched and.