Ginger Summers, M.Ed. Email & Phone Number

Atlanta, Georgia, United States

Strategize Cost-Balancing Approach:• Spearheaded initiatives to balance costs by reducing Learning and Leadership Development expenses.• Directly increased revenue and ensured the retention of high-potential employees.Cost-Effective Resource Management:• Implemented creative and effective strategies to work within budget constraints and limited resources.• Achieved a remarkable 45% reduction in average program costs since 2019.• Successfully maintained team headcount and program quality during cost-cutting measures.Revenue Enhancement through Training:• Drive revenue growth through the sales process and product training.• Account Executives completing custom sales training realized a 22% increase in revenue.Retention and Internal Mobility Programs:• Developed a suite of leadership and manager development programs to bolster employee retention and internal mobility.• High potential managers participating in these programs exhibited a 16% higher retention rate.• Successfully promoted 37% of program participants within the first year, showcasing internal career growth.Cross-Departmental Resource Alignment:• Implemented a strategic coordination of resources from multiple departments.• Focused on enhancing key skills to elevate storytelling and journalism skills for journalists.Cultivating a Learning Culture:• Established a culture of learning by providing on-demand developmental resources.• Demonstrated leadership by implementing skill development scorecards to measure and lead with performance and outcomes.These achievements underscore my strategic leadership, cost management prowess, and commitment to fostering employee development and organizational success.

Cincinnati, Ohio Area

Instituted a training strategy for the expanding, fast paced digital division through a collaborative partnership with the business to increase market share and measurably improve employee performance. Identified and managed necessary resources to create innovative and impactful solutions.► Directed the design, implementation and evaluation of training for proprietary sales prospecting software, resulting in a 90% average post training utilization rate.► Designed and coordinated the achievement of company-wide sales training, employing a three prong approach; eLearning and VILT to teach concepts, face-to-face training for hands-on practice followed by VILT and on the job activities resulting in improved sales performance.► Analyzed the sales support roles, identified operational and training gaps, led the development of process documentation, saw a 10% reduction in sales support errors.► Developed learning strategy for the digital division to meet the operational revenue goals.

West Chester, Ohio

Accomplishments► Member of leadership team that successfully started and grew a sales center within Walgreens that went from $0 to $28.8 million in revenue annually in 5 years.► Directed the development and delivery of approximately 120 training sessions per year with more than 1500 participants.► Developed a training course that decreased customer attrition resulting in retention of $70,000 revenue.► Led project team that designed and executed a succession planning program that combined learning projects, shadowing and participant feedback.► Eliminated unnecessary training by establishing a procedure that included conducting a needs analysis and presenting multiple solutions to achieve improved staff performance.► Developed strategic training / quality plans for the division and aligned them with business goals ensuring they were completed within allotted budget and time frame.► Cultivated and fostered working relationships with staff at all levels and across departments to ensure training needs were met.

► Partnered with sales manager to developed and facilitate sales training programs resulting in a 25% improvement in sales closing.► Redesigned call monitoring and coaching program decreasing abandonment rate and improving service quality.► Established course objectives, teaching outlines and instructional methodologies for maximum knowledge retention.► Created and facilitated new hire training course on understanding DNA testing, systems and soft skills for all call center staff.► Designed and facilitated customer service training program for biotech call center.► Completed level 1 and 2 evaluations to evaluate effectiveness of training programs and revised courses as necessary to fill identified gaps.

► Generated new business and serviced existing client relationships and increased sales volume by 100% in 7 out of 10 states.► Made outbound calls to law offices to develop new business relationships.► Maintained existing client relationships with law offices in 10 states.► Conducted on the floor training for new employees in my department.

Master Of Education (M.Ed.), Adult Education Human Resource Development

Bs, Biology

Studied Biology