Gini Britton Email & Phone Number

Olympia, Wa

Rapidly promoted during 10+ year tenure with Western Institutional Review Board.; culminating in responsibility for coordinating operations functions and supervising teams of up to 18 staff doing various job functions.Developed efficiency-enhancing workflow/process improvements.Developed and maintained staff testing and training materials, organizing and facilitating training of staffIssued written and oral communication to staffReviewed and approved payroll timesheets and… Show more Rapidly promoted during 10+ year tenure with Western Institutional Review Board.; culminating in responsibility for coordinating operations functions and supervising teams of up to 18 staff doing various job functions.Developed efficiency-enhancing workflow/process improvements.Developed and maintained staff testing and training materials, organizing and facilitating training of staffIssued written and oral communication to staffReviewed and approved payroll timesheets and leave/overtime requests for staffCompleted and delivered performance evaluations to staffMaintain Advanced Regulatory Training (ART) certificationWork extensively with various versions of WORD, Excel, Power Point, Outlook and numerous internal computer systemsDisplay integrity and positive attitude when dealing with employees, management and clientsLead all operational activities, tasks and service to clients to ensure service is being met or exceeded within company standards Play a vital role in the company’s vision and business directionLead team to ensure goals and objectives are met or exceededResponsible for obtaining desired results from all personnelImplement training and performance action plans as well as handle personnel issues including disciplineEstablish and maintain open line of communicationProvide superior customer service Lead the operations teams toward technological advancing methods of processing study related information Use professional judgment handling escalated issues of heightened importance Develop department processes to maintain quality and create efficiencies to ensure deadlines are metResponsible for expediting the delivery of clinical trial documents to clients Work closely with Business Development department to ensure client promises are upheld.Monitor department metrics and utilize data to increase productivity and service. Stay abreast of changes in FDA and OHRP regulations and companywide processes Show less