● Communicating with customers regarding hardware, software and systems issues● Investigating installation, data and product problems and responding to customers● Generating and providing reports to the engineering team on support provided tocustomers● Contribute to the generation of documentation, procedures and work practices toimprove the support function within the Company● Designing appropriate product documentation structures, storage and… Show more ● Communicating with customers regarding hardware, software and systems issues● Investigating installation, data and product problems and responding to customers● Generating and providing reports to the engineering team on support provided tocustomers● Contribute to the generation of documentation, procedures and work practices toimprove the support function within the Company● Designing appropriate product documentation structures, storage and updatingprocedures● Providing support to the sales team● Supporting the installation, commissioning and debugging of systems on customer sites● Working with subcontractors to support and install products and systems.● Administrating customer support contracts● Managing internal IT systems Show less

Service Desk Management• Manage and control all Service Level agreements for insourcing and outsourcing contracts.• Management of third party suppliers • Responsible for the operation and management of the IT Support Team including internal and external resources• Ownership of ITIL processes pertaining to Service Delivery in particular Change, Incident, Problem but overall responsibility and governance around all processes.• Develop, present and maintain ICT policies… Show more Service Desk Management• Manage and control all Service Level agreements for insourcing and outsourcing contracts.• Management of third party suppliers • Responsible for the operation and management of the IT Support Team including internal and external resources• Ownership of ITIL processes pertaining to Service Delivery in particular Change, Incident, Problem but overall responsibility and governance around all processes.• Develop, present and maintain ICT policies, procedures and guidelinesProject Management• End to end responsibility and ownership for the definition, documentation and safe execution of multiple complex projects and programs• Directing and motivating project team members & third party suppliers and following hospital led processes and proceduresInfrastructure Support & Administration • Responsible for the efficient and effective implementation, maintenance and operation of the virtual IT Infrastructure including exchange email infrastructure including archiving, connectors and email management.• Ensure all IT issues that arise get handled, managed and resolved in a timely fashion - this includes trouble shooting, incident investigating, extracting logs and doing root cause analysis.• On-going development, administration and implementation of the back-up procedure including Disaster RecoveryCommunications & Network• Responsible for the day-to-day monitoring of the Hospital core and edge switches• Responsible for WAN links to government, interagency and private networks• Responsible for the design and operation of the hospitals Voice Over IP networks • Responsible for the operation of the hospitals Wireless networksInformation Security Management• Responsibility for the day-to-day security of servers, client PCs, networks and applications.• Responsible for the security of electronically stored data within the hospital• Aware of and jointly manage legal obligations under the Data Protection Act Show less

Maintained an excellent record of performance while managing a large array of Software and networks.Installing, Supporting and Maintaining Servers.Planning and Responding to Service outages.Analyzing and identifying potential issues with computer systems.Introducing and integrating new technologies.Applying operating system updates, patches, and configuration changes.Adding, removing, or updating user account information, resetting passwords, etc.Answering technical… Show more Maintained an excellent record of performance while managing a large array of Software and networks.Installing, Supporting and Maintaining Servers.Planning and Responding to Service outages.Analyzing and identifying potential issues with computer systems.Introducing and integrating new technologies.Applying operating system updates, patches, and configuration changes.Adding, removing, or updating user account information, resetting passwords, etc.Answering technical queries and dealing with often frustrated users.Responsibility for security.Responsibility for documenting the configuration of the system.Troubleshooting any reported problems.System performance tuning.Ensuring that the network infrastructure is up and running. Show less

To provide leadership for the IT Helpdesk and ensure that the Helpdesk team is delivering services that meet and exceed customer expectations. This will occur through:• daily supervision, service coordination and motivation of the team;• ensuring compliance with customer service standards associated with the delivery of the services fromthe help desk;• planning and reporting;

Maintained an excellent record of performance while managing a large array of Software and networks.Installing, Supporting and Maintaining Servers.Planning and Responding to Service outages.Analyzing and identifying potential issues with computer systems.Introducing and integrating new technologies.Applying operating system updates, patches, and configuration changes.Adding, removing, or updating user account information, resetting passwords, etc.Answering technical… Show more Maintained an excellent record of performance while managing a large array of Software and networks.Installing, Supporting and Maintaining Servers.Planning and Responding to Service outages.Analyzing and identifying potential issues with computer systems.Introducing and integrating new technologies.Applying operating system updates, patches, and configuration changes.Adding, removing, or updating user account information, resetting passwords, etc.Answering technical queries and dealing with often frustrated users.Responsibility for security.Responsibility for documenting the configuration of the system.Troubleshooting any reported problems.System performance tuning.Ensuring that the network infrastructure is up and running. Show less

Configuration of PCs and peripherals to suit end users requirements.Ensured a high level of service was maintained to all users and that reported problems wereclosed out within agreed timelines.Work with other IS teams (Infrastructure, Business Applications and/or IS Compliance) toroll out and support new technologies or applications.