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Genius Denmarc B Email & Phone Number

Service Desk Specialist @ AS White Global | Quality Assurance at AS White Global
Location: National Capital Region, Philippines, Philippines 4 work roles 1 school
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Current company
AS White Global
Role
Service Desk Specialist @ AS White Global | Quality Assurance
Location
National Capital Region, Philippines, Philippines
Company size
402 employees

Who is Genius Denmarc B? Overview

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Quick answer

Genius Denmarc B is listed as Service Desk Specialist @ AS White Global | Quality Assurance at AS White Global, a company with 402 employees, based in National Capital Region, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Genius Denmarc B.

Genius Denmarc B previously worked as Service Desk Specialist at As White Global and Quality Assurance Officer at As White Global. Genius Denmarc B holds Computer Engineering from Batangas State University.

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Email format at AS White Global

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AS White Global

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Profile bio

About Genius Denmarc B

I am a service desk specialist at AS White Global, a leading provider of offshore business process outsourcing solutions, with over eight years of work experience in various roles. My core competencies include quality assurance, incident management, data entry, and customer service. I hold certifications in new manager foundations, prioritizing effectively as a leader, and inclusive leadership from LinkedIn.In my current role, I help clients resolve their technical issues and requests, and ensure that the service desk operations run smoothly and efficiently. I process and provide first-level support for technical assistance and resources from internal and external customers either through call, chat, email, or walk-in. I also supervise tickets and incidents from end to end, and coordinate ticket and queue handling and job assignment. I leverage my skills in quality assurance, Microsoft PowerPoint, Microsoft Word, and data entry to perform my tasks effectively and accurately. I attend regular trainings and calibration meetings to update my knowledge and skills, and provide feedback and reports as needed. I am passionate about delivering high-quality results and customer satisfaction, and I welcome constructive criticism and suggestions from my peers and managers.

Current workplace

Genius Denmarc B's current company

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AS White Global
As White Global
Service Desk Specialist @ AS White Global | Quality Assurance
australia
Website
aswhiteglobal.com
Employees
402
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4 roles

Genius Denmarc B work experience

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Service Desk Specialist

Current
As White Global

Philippines

+ Processes and provides first level support for technical assistance and resources from internal and external customers either through call, chat, email or walk-in+Incident management, responsible for end to end supervision tickets/incidents pertaining to issues and request from clients+Accurately coordinates ticket/queue handling and assigning jobs to.

Jul 2022 - Present

Quality Assurance Officer

As White Global

Manila, National Capital Region, Philippines

  • Complete compliance and quality audits
  • Review processes in both holistic and focused levels
  • Provide concise feedback regarding process technicalities
  • Send daily reports and other reports as needed
  • Attend regular trainings and calibration meetings
  • Update trackers and other documents as necessary
Jul 2018 - Jul 2022

Data Entry Agent

As White Global
  • Investigation and resolving Escalations from Internal and External Customers
  • Identifying and investigating of documents outside SLA (Service Level Agreement)
  • Scrubbing of daily productivity (un-entered)
  • Managing and Documentation of Feedback within Department, Internal and External Customers
  • Securing and Generating Reports
  • Responsible for identifying, interpreting and inputting consumer information into the appropriate database and/or program
Jul 2014 - Jul 2018

Data Technician

Spi Global Ii
  • Responsible involved in the conversion of content from print to electronic text file formats such as HTML, SGML, XML, PDF, JPEG, TIFF, etc.
  • Responsible for performing data review and conversion and/or editing based on project requirements and specifications.
  • Proofreads the documents and if permissible (based on project) makes necessary edits.
  • Receives and reviews source documents through the CID (Check-in Document) process
  • Checks for completeness and legibility
Oct 2010 - Jul 2014
Team & coworkers

Colleagues at AS White Global

Other employees you can reach at aswhiteglobal.com. View company contacts for 402 employees →

AP Arlien Pura Arlien Pura Colleague at As White GlobalMetro Manila, National Capital Region, Philippines, Philippines View → PM Putera Muhammad Nur Iman Yaakop Putera Muhammad Nur Iman Yaakop Colleague at As White GlobalKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → NS Natasha Shamsudin Natasha Shamsudin Colleague at As White GlobalFederal Territory Of Kuala Lumpur, Malaysia, Malaysia View → AD Anh Dinh Anh Dinh Colleague at As White GlobalVietnam, Viet Nam View → DM Donna May De Omampo, Chra Donna May De Omampo, Chra Colleague at As White GlobalBatangas, Calabarzon, Philippines, Philippines View → MN Manh Nguyen Manh Nguyen Colleague at As White GlobalTân Phú, Ho Chi Minh City, Vietnam, Viet Nam View → AN Aniqah Nadirah Aniqah Nadirah Colleague at As White GlobalKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → JB Jennivee Balucanag, Cpa, Cssyb Jennivee Balucanag, Cpa, Cssyb Colleague at As White GlobalPhilippines, Philippines View → NA Nurul Aini Zakaria Nurul Aini Zakaria Colleague at As White GlobalKajang, Selangor, Malaysia, Malaysia View → LV Louela Valentino Louela Valentino Colleague at As White GlobalTaguig, National Capital Region, Philippines, Philippines View →
1 education record

Genius Denmarc B education

FAQ

Frequently asked questions about Genius Denmarc B

Quick answers generated from the profile data available on this page.

What company does Genius Denmarc B work for?

Genius Denmarc B works for AS White Global.

What is Genius Denmarc B's role at AS White Global?

Genius Denmarc B is listed as Service Desk Specialist @ AS White Global | Quality Assurance at AS White Global.

Where is Genius Denmarc B based?

Genius Denmarc B is based in National Capital Region, Philippines, Philippines while working with AS White Global.

What companies has Genius Denmarc B worked for?

Genius Denmarc B has worked for As White Global and Spi Global Ii.

Who are Genius Denmarc B's colleagues at AS White Global?

Genius Denmarc B's colleagues at AS White Global include Arlien Pura, Putera Muhammad Nur Iman Yaakop, Natasha Shamsudin, Anh Dinh, and Donna May De Omampo, Chra.

How can I contact Genius Denmarc B?

You can use AeroLeads to view verified contact signals for Genius Denmarc B at AS White Global, including work email, phone, and LinkedIn data when available.

What schools did Genius Denmarc B attend?

Genius Denmarc B holds Computer Engineering from Batangas State University.

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