• Managed CRM leads and leads management, assisting in marketing materials, brochures, and website development.

Led the creation of customer retention strategies and marketing frameworks for clients in education, beauty, and fin-tech industries, resulting in increased brand visibility and customer engagement.• Drafted and implemented email marketing automation for various clients to streamline communication and drive conversions.• Managed SEO for educational and beauty brands, optimizing website content and improving search engine rankings.

• Supervised the operational objectives: advised thousands of client examinees, coordinated work schedules, reconciled timesheets; compiled labour reports for North American management • Promoted to open and close two offices with new levels of earned responsibility• Collaborated towards a 95% customer satisfaction survey rating from 2019 to Present• Entrusted to emergency management and received Bentall Centre fire marshal training• Trained 27 employees to excel at Pearson Education’s mission of operational excellence• Check-in examinees to verify their identification and explain the exam process.• Liaises with internal tech support to resolve technical issues.• Abide strictly by company policies while exercising careful judgment.• Retention/hiring/conflict resolution/scheduling of the site staff.• Ensures that secure testing conditions are maintained.

* Develop strategic plans for optimized productivity* Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement* Uphold standards of excellence and soaring quality* Seek out opportunities for expansion and growth by developing new business relationships* Provide guidance and feedback to help others strengthen specific knowledge/skill areas* Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals* Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives* Maintain project timelines to ensure tasks are accomplished on time* Develop, implement, and maintain budgetary and resource allocation plans* Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values* Resolve internal staff conflicts efficiently and to the mutual benefit of those involved

Oversee the daily operations, assign and secure our performance goals, develop/nurture various business relationships, and lead the financial planning while securing elevated quality standards and sound growth opportunities. Love to empower our staff with constructive guidance and feedback through delegation, positive reinforcement, and clear communication. Manage the full recruitment and onboarding process. I also develop, implement, and maintain the budgetary and resource allocation plans. Review and refine the overall process effectiveness, initiatives, and projects by maintaining a positive and motivating work environment.

I was consistently relied upon for assuming executive duties, business finances, and growth initiatives; enabling the CEO to focus on further company development and customer relations. I managed the daily business operations, logistics, and administration on behalf of our CEO. These responsibilities included calendaring, email/phone management, travel arrangement, itineraries, sales coordination, financial reporting, accounts receivable, general bookkeeping, staff coordination, event logistics, social media management, and confidential data support. I also arranged key Intermarket partnerships in order to stimulate strong brand development and long-term scaling.

Online marking of the listening and reading sections done in strict accordance with all relevant IELTS policies and procedures.

• Developed Interactive Lesson plan, Assessments on Business Management, Business Law, Business Communication, and Managerial Economics. • Developed Interactive Lesson plans on Music and Movement, Speech and Creative Drama, Phonics. • Developed Assessments for Pre Primary curriculum as per requirement received from clients.• Conceptualized and visualized inter-displinary interactive assessments as per Pre-primary Standards• Developed Interactive Storyboards on various topics of K-5 Subjects, Accountancy, Business Studies and Economics.• Developed course structure and learning specifications addressing the learning of target audience.• Incorporated interactivity to maximize student engagement with activity based assessments and role-plays.• Worked closely with graphic artists, Voice over artists and programmers to develop multimedia content.

• Planned Promotional Strategies for Food and Hotel Asia, Singapore 2014 including designing the stall and other event management responsibilities.• Developed marketing strategies and programs in boosting the sales.• Managed new and existing customers' account.• Gathered market and customer information, generated potential buyer leads and filtered through the leads to secure orders.• Hosted team meeting and shared best practice with colleagues.• Providing Trade Coordination & Logistics coordination with overseas clients.• Developing various marketing concept to promote Business• Providing Trademark marketing services such as Digital Media Marketing Suggestions, Print Media Designs (Posters Etc.), and Promotional offers (Discount offers and Buy and get free offers for end consumers)• Increasing company presence in international markets through company participation in food exhibitions in countries like Singapore, Thailand, Malaysia, USA etc.

• Responsible for envisaging new products its development, vendor negotiation & management.• Managed development and updating of content for different boards like CBSE, ICSE, Gujarat State Board, Matriculation Board (Tamil Nadu).• Managed multimedia projects for schools and corporations (local and international projects).• Planned e-learning content for corporate clients for staff training. • Provided support to the sales and marketing division/teachers/partners in terms of product training and introduction of 2D Mindmaps and Simulations.• Managed security issues of content and files in server.• Thinking tank for the organization for designing products, adding values to existing one and ability to work in diverse work cultures and geographical location.• Provided solutions to issues related to content development, uploading and implementation.• To guide the team and develop a roadmap for accomplishment of products prior to set deadlines, allocation of work, creation of teams, recruitment & salary negotiations for building team.